Pre-Conference Workshop: October 14, 2020 - 11:00am - 2:00pm ET
Conference: October 15-16, 2020 - 11:30am - 2:45pm ET

About the Virtual Conference

For many, this is the most critical time in their organization’s history to shift focus and resources to building employee resilience and leading teams through tremendous change. The 18th Annual Change & Transformation Conference will provide you with a deeper understanding of strategies and tools for leading through unprecedented change in the areas of Culture and Mindset, Customer-Centric Transformations, Strategies in Action, and Data-Driven Change.

This year’s conference will give attendees exclusive access to:

• Case studies and insights from Fortune 500 change leaders in a wide variety of sectors.

• Learnings from our Change & Transformation Council members, who have been meeting and sharing strategies and insights all year. 

• Exclusive Change & Transformation research from The Conference Board.

• Special opportunities to network and share insights with speakers and peers.

• Post-event on-demand access to hours of insights.

We hope you will join us to learn from global change leaders like Google, Intel, Bayer, Prudential, S&P, Intuit, Comcast, and more who are building resiliency and driving transformation through some of the most challenging changes of our time.

Conference Features

Our virtual conference is a true gathering—designed to maximize your opportunities to share insights with speakers and with fellow attendees. Conference features include:

• SCHEDULING FLEXIBILITY - Engage in live sessions or watch later on demand.

• ACCESS TO INFORMATION  -  Gain instant access to speaker bios, slides, white papers, etc.

• ROUNDTABLE DISCUSSIONS -  Participate in virtual small groups with speakers and attendees.

• CONNECTION OPPORTUNITIES - Enjoy virtual exhibit halls and an attendee lounge.

Additional Opportunity

All Change & Transformation attendees will receive FREE access to the pre-conference workshop: Designing Organizations for Differentiation and Transformational Results (Oct. 14). 

Who Should Attend

The 18th Annual Change and Transformation Conference is designed exclusively for change leaders, practitioners and executives responsible for transformation and direction setting enterprise-wide or at the business unit level. Titles to expect include:

Chief Executives, Heads, VPs, Directors and Managers of:

Three Things to Do Now

1. Download the Agenda

To learn more about sessions and speakers, download the latest agenda.

2. Register

This event is free for members ($495 for non-members).   Your conference registration also includes access to the pre-conference workshop.  Register now to join us for the live virtual event and to receive a link to watch later on-demand.

3. Get Involved

If your organization would like to play a bigger role in the event, please contact the following:

• Speaking Opportunities: joan.greco@conference-board.org
  
• Sponsorship Opportunities: michael.felden@conferenceboard.org
• Marketing Partnerships: allison.nilsen@conferenceboard.org
• Group Registrations: ulei.kou@conference-board.org
  

Earn Professional Development Credits

Partial credit not available; Must attend all sessions to qualify. (On-Demand sessions completed by October 23 will count toward credit.)

Agenda | Thursday, October 15, 2020

11:00 – 11:15 am
Welcome and Introduction

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart, (Conference Chair)

Part 1: Leading Through Unprecedented Change

11:15 am – 12:00 pm

How Leaders Have Used Change and Transformation Skills to Meet COVID-19 Challenges

The COVID-19 pandemic has placed every one of us, and each of our organizations, in the middle of an enormous Change experiment. What are we learning from it? Members of The Conference Board’s Council on Change and Transformation will share experiences and insights on how top leadership have (or have not) utilized Change and Transformation talent and resources during the pandemic, and the results that followed.

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart

Stephen Frenkel, Director, Organizational Development & Change Practice Lead, Cigna

Craig Hawkins, Innovation Transformation Leader, Procter & Gamble

Bradie Speller, Director, Change Management and Communications, UPS

Brian Storts, Director of Organizational Effectiveness and Change Management, Sutter Health

Moderator:

Kent Greenes, Program Director, Change & Transformation Council, The Conference Board

12:00 – 12:45 pm

Dialogue: Driving Transformational Change in the “New Normal”

This has been a year of unprecedented transformation and change felt deeply across the globe. What distinguishes the companies that have been strategically able to pivot? Many have benefitted from a strong foundation of purpose and a culture of agility. Those best positioned to lead in the future will react quickly and transparently to change, seize new opportunities, and create visible, resilient and steadfast leaders.

Hear from Meghan Marschall, Vice President, Global Employee Engagement and Supply Chain Communication, at Johnson & Johnson and Maril Gagen MacDonald, founder and CEO, Gagen MacDonald in a conversation about how a foundation of purpose and culture are essential to innovate and grow through change and transformation.

Meghan Marschall, Vice President, Global Employee Engagement and Supply Chain Communication, Johnson & Johnson 

Maril Gagen MacDonald, founder and CEO, Gagen MacDonald

12:45 – 1:00 pm BREAK

1:00 – 1:30 pm Concurrent Sessions

Organizational Reboots and the Project Manager as Change Maker

Those with strong project management skills have been more in demand as a result of the recent pandemic – and will continue to drive change and transformation efforts as businesses reboot and recover. For organizations, this means upskilling for critical project manager skills to ensure that they are prepared for the future. In this session, Dave Garrett of the Project Management Institute will explore the role of the project manager as change maker and how this role shifted as a result of COVID-19. We will take a look at the skills the Project Management Institute believes will be critical to an organization’s success as we move forward.

Dave Garrett, Chief Strategy & Growth Officer, Project Management Institute

Beyond the Bylines: Complex Transformation with Key Nielsen Leaders

Nielsen, the iconic arbiter of what we watch and buy, like many of us, is no stranger to significant change and transformation. In partnership with Gagen MacDonald, the Human Resources function at Nielsen has been leading initiatives to help Nielsen’s associates navigate a changing world by strategically focusing on empathy and understanding of the company’s stakeholders.

Hear from Matt Hanzlik, Vice President, Head of People Strategic Initiatives, Nielsen Media and Myriam Vidalon, Global Head, Diversity, Talent & Culture, Nielsen Connect, in a conversation moderated by Molly Rauzi, Managing Director & CIO of Gagen MacDonald that reinforces HR’s leading role in business transformation.

Matt Hanzlik, Vice President, Head of People Strategic Initiatives, Nielsen Media;

Myriam Vidalon, Global Head, Diversity, Talent & Culture, Nielsen Connect

Moderator: Molly Rauzi, Managing Director & CIO, Gagen MacDonald

Part 2: Changing Culture and Mindset

1:30 – 2:00 pm

Maintaining a Change Mindset As We Face Our Greatest Challenges

It has always been important to encourage a “Change Mindset,” but that is especially true now, as we continue to work through the COVID-19 pandemic, and as Diversity & Inclusion is thrust even more prominently into the spotlight. For the remainder of 2020 and into 2021, these will continue to be some of the most dominant and challenging issues society faces. So how can we nurture and maintain a Change Mindset to help address both?

During this session we explore:

• What is a change mindset, and how can it help drive performance in the midst of ambiguity?
• How do we use mindsets to drive inclusion and innovation?
• How can your organization develop change mindsets at scale?

Alan Morales, Vice President, Head of Transformative Change, HR Talent & Capability, Prudential Financial

2:00 – 2:30 pm

The Neuroscience of Culture Change

Discover how we can leverage the science of brain processes to help drive culture change, openness to new experiences, and the adoption of new technologies.

Travis Hahler, Global Change and Transformation Lead, Google

This session will be available live ONLY. It will not be recorded.

2:30 – 3:00 pm BREAK

3:00 – 3:45 pm CONCURRENT SESSIONS

A Change Target and a Change Enabler: Environments that Advance Employee, Community, and Consumer Health

Even before the extraordinary transformative challenges of COVID-19, more and more enterprises were viewing the advancement of healthy environments as a business imperative. In this discussion with leading health executives, explore:

• How health and well-being strategy could become a distinct advantage as companies transform engagement with the staff, community, and consumers;
• How healthy environments could transform and improve performance for employees;
• How the challenges of COVID-19 have accelerated and transformed organizations’ healthy environment priorities;
• Why health and well-being strategy matter, and how health and well-being strategy should align with business strategy.

Marleece Barber, M.D., Chief Medical Officer, Lockheed Martin

Faiyaz Bhojani, M.D., Global Health Lead, Downstream Manufacturing Regional Health Manager, North & South America at Royal Dutch Shell, Shell

Andy Crighton, M.D., Chief Executive Officer, CEO Roundtable on Cancer

Rahul Gupta, MD, Chief Medical & Health Officer, SVP, March of Dimes

Moderator:

Christine Beer, Recent Program Director, The Conference Board

Driving Change versus Driving People

A Change initiative is ultimately about changing human behavior, and whatever framework is used, often the process is designed with an underlying assumption of compelling change through positive or negative incentives. It is an assumption that one must “drive people” to change. Yet, even when a change is framed as mandatory, this “driving people” approach all too frequently fails. In this session, we will explore what it means to “Drive Change” rather than “Drive People” – to model change and clear obstacles for others to follow – with specific actionable examples.

April Mills, Business Architect and Principal Consultant, Intel; author, Everyone is a Change Agent

3:45 – 4:00 pm

Recap and Introduction to Roundtables

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart, (Conference Chair)

4:00 – 4:45 pm

Small Group Virtual Roundtable Discussions

Connect with fellow attendees and speakers to share experiences and insights in virtual roundtable discussions. We will be going deeper into some of the topics explored by speakers and discuss related subjects. Please turn on your camera and microphone, and have paper and pen handy, for this special interactive session.

Agenda | Friday, October 16, 2020

11:00 – 11:15 am Welcome and Introduction

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart, (Conference Chair)

Part 3: Customer-Centric Transformations 

11:15 am – 11:45 am

Customer-Centric Transformation While Customers Face Incredible Change

A year ago, most of us would have said that we were living in a world of ever-accelerating change. Of course, we were correct – but did not imagine the unprecedented transformations, challenges, and trauma we would face in the coming months.

Martijn Gribnau, previously Chief Transformation Officer at Genworth Financial and now CEO and Chairman of the Board of de Volksbank, had successfully led a customer-centric transformation in culture and technology by the start of this year. How did that transformation prepare the enterprise for the stunning challenges of 2020? And what does Change leadership require today, when customer-centricity is more important and more meaningful than ever?

Martijn Gribnau, CEO and Chairman of the Board, de Volksbank

Kathleen Barlett, Vice President, Human Resources, Genworth

11:45 am – 12:15 pm CONCURRENT SESSIONS

Driving Self-Disruption and Continuous Transformation at Intuit

As the authors of Orchestrating Transformation note, Intuit’s success has long been based on embracing “ongoing digital transformation not as a one-time process but as a permanent feature of how the company operates.” With self-disruption using customer-driven innovation and Design for Delight methodologies built into the company’s DNA, transformation is continuous. How is that continuous transformation executed and experienced on the front lines?

Starting as a missile combat crew member for the US Air Force, then specializing in business transformations for global market leaders, Vice President of Business Operations, Consumer Group Tina Muller has long focused on the effective execution of complex change management strategies. Learn how she leads the transformational efforts for Intuit’s Consumer Group, evolving the way the organization works, partners, and collaborates to drive continuous change.

Tina Muller, Vice President of Business Operations, Intuit

Designing the Organization Around the Customer Leads to Transformational Change

Meeting or exceeding customer expectations is the hope of many organizations, but what does it really take to align the complete organization around the customer? This takes planning and deliberate action – certainly more than platitudes and posters. Transforming an organization to deliver a distinct and unique experience for customers takes a systemic approach to organization design. Learn a framework for undertaking such as transformation and learn how one organization transformed to win with their customers.

Reed Deshler, Principal, AlignOrg Solutions

12:15 – 12:30 pm Break

12:30 – 1:15 pm

Rise of the Transformers

No, this isn’t the title of the next superhero blockbuster. Instead, we consider the growing ranks of Chief Transformation Officers, and what the trend tells us about how Change and Transformation is prioritized and practiced at truly agile organizations.

Aunoy Banerjee, Chief Transformation Officer, State Street 

David Campos, Chief Transformation Officer, SVP, Serta Simmons Bedding

Biren Fondekar, Chief Transformation Officer, NetApp

Moderator:

Dr. Charles Popper, Program Director, CIO Business Council; Leader, Digital Transformation Institute, The Conference Board

Part 4: Strategies in Action

1:15 – 2:00 pm CONCURRENT SESSIONS

Case Study: The Secret Ingredient of Successful Disruptions - Opening Up To Fears

Dawn Food Products – a 100-year-old, family-owned, global maker and distributor of bakery ingredients and supplies – understands that digital disruption will be an essential element of success in the next 100 years. A new platform would allow sales reps to move away from administrative tasks and focus on building relationships and sharing their bakery expertise. But it also meant new roles and the fears that come with them. Learn how an effort to “get the fear out,” and to encourage speaking up about rather than self-censoring resistance, ultimately helped energize and engage team members around new ways of working.

Arlene Kobos, Senior Vice President & General Manager, Dawn Foods

Joshua Sukenic, Vice President, General Manager, Digital Programs, Dawn Foods

Case Study: Enabling Change from the Ground Up at Bayer

The continued pace of change and innovation, combined with multi-national, multi-divisional organization, provides an opportune, yet challenging environment to drive consistency and enable change at scale. In this case study, learn how repositioning change management as change enablement shifted focus to simplicity and leveraging a network of change enablers as strategic change drivers. We will explore:

• The path to adding value and building capability
• The process of gaining alignment, support, and participation
• Creating or curating consistent tools for use by change practitioners and business leaders
• Key learnings, successes, and challenges along the way

Dr. Drew Kreienkamp, U.S. Organization Effectiveness & Development Lead, Bayer

Elizabeth Dodd, U.S. Talent Management Lead – Consumer Health, Bayer

Case Study: Gaining Alignment Around a New Productivity Measure at Nationwide

Nationwide recently took on the challenge of how to comprehensively measure productivity in an increasingly digitalized, automated and data-enabled world, to influence performance across its value chain. The result was a new enterprise productivity function established to illuminate the impact of business actions on profitability. Learn how the company gained alignment across stakeholder groups and deployed it to key areas in the organization, resulting in changed behaviors, strengthened cost measurement discipline, and improved performance.

Kobe Osei, Associate Vice President, Business Transformation, Nationwide

2:00 – 2:30 pm BREAK

Part 5: Data-Driven Change

2:30 – 3:00 pm CONCURRENT SESSIONS

Level-Up! How a Game-ified Engagement Program Led to an Organization Realizing Change

Have you ever had an organizational change not work? Had all the pieces of a high performing team, but just couldn’t quite get all them to fit together? Learn how the combination of employee empowerment, a cumulative learning approach and a little gamification can provide the platform for material shift in mindset for your organization.

Beth Montag-Schmaltz, President and Co-Founder, 71 & Change

Karen Schartman, CFO and VP of Strategy, Kaiser Permanente Washington

Anne Schaefer, Senior Director of Insights, Kaiser Permanente Washington

Exclusive Research: Leveraging Analytics to Understand the Employee Journey and Design Human-Centered Change

Explore new Conference Board research on how organizations are using analytics to map the employee experience and using human-centered design to reshape it. How is this data-driven understanding of the employee experience affecting Change design?

Solange Charas, Ph.D., Distinguished Principal Research Fellow, The Conference Board

Stela Lupushor, Program Director, Strategic Workforce Planning, Talent Management II and Strategic HR Business Partners Councils, The Conference Board

3:00 – 3:30 pm

Data-Driven Story Telling, and Its Power to Drive Change at All Levels

At the heart of data-driven, human-centered change is the ability to connect data to human experience – to tell a story that resonates both logically and emotionally. Explore why data-driven storytelling is powerful whether you are seeking change in the C-Suite or on the front lines, and learn through examples of how to successfully blending data and story for maximum impact.

Avanti Paul, Senior Director, S&P Global

3:30 – 3:45 pm
Break

3:45 – 4:15 pm

Shifting to a Growth Mindset Culture

Members of The Conference Board’s Council on Change and Transformation share experiences and insights on the use of data, technology and collaboration to drive culture change for growth. Discover the tools and techniques Council leaders have employed to integrate strategy and culture to create value.

Amy Anderson, People and Culture Integration Change Management Lead, Bristol-Myers Squibb

Judy Cocchiarella, Manager, Change Management , Sazerac

Stephen Frenkel, Director, Organizational Development & Change Practice Lead, Cigna

Tom Holmberg, Senior Manager, Change Management, Edwards Lifesciences

Moderator:

Kent Greenes, Senior Fellow Human Capital, Program Director, Change & Transformation Council, The Conference Board

4:15 – 4:45 pm

Conference Capstone: Leading the Transformation to Human-Centered Design

For John Guillaume, Chief Design Officer at Comcast Business, a commitment to human-centered design meant an organizational transformation. Hear how that journey to a transformed way of thinking and working was accomplished, and what it means for the organization now.

John Guillaume, Chief Design Officer, Comcast Business

4:45 pm

Conclusion: Continuing the Conversation

Felicia Chenault, Digital Acceleration, Change & Journey Management, Walmart, (Conference Chair)