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Reshaping Employee Experience and Organizational Culture: Lessons From the Tumultuous Events of 2020 and 2021

Through interviews with seven thriving organizations that reported gains in both productivity and employee engagement/work-life balance as well as analysis of new survey data, this study explores how organizations can respond to the tumultuous events of 2020-21 and recreate work in ways that maintain productivity while enhancing their employees’ experience and contributing to a healthy organizational culture.

EXECUTIVE SUMMARY

As a result of the COVID-19 pandemic, virtually every employee in America has experienced dramatic change in their work life at the same time that they have been confronted with economic uncertainty and isolation from family and friends. Millions became unemployed. Many in essential roles risked their health on a daily basis to serve the public. Many professional and office employees suddenly began performing their jobs remotely, and many are likely to continue to do so postpandemic. Meanwhile, several incidents since the start of the pandemic have caused a heightened awareness of racial injustice and renewed employer commitment to addressing it.

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AUTHORS

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Robin Erickson, PhD

Principal Researcher, Human Capital
The Conference Board

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Barbara J. Lombardo, PhD

Distinguished Principal Research Fellow and Program Director
The Conference Board

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Amy Ye

Researcher, Human Capital
The Conference Board

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Vivian Jaworsky

Research Analyst, Human Capital
The Conference Board

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