04 February, 2013 | (01 hr)
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Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this.
join us for this webcast where the authors will identify five key steps using their framework for success:
- Offer a clear, relevant customer promise
- Build customer trust by reliably delivering that promise
- Continuously improve the promise, while still reliably delivering it
- Drive the market by innovating beyond the familiar
- Support all this with an open organization that promotes frank discussion based on clear facts and market feedback.
They will also illustrate how above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.
Patrick Barwise is emeritus professor of management and marketing at London Business School and chairman of Which?, the UK's leading consumer organization. He joined LBS in 1976 after an early career at IBM and has published widely on management, marketing, media, and research methods. He is an e...Full Bio
Joseph Tatepo is a Council Manager at The Conference Board Europe. In his role Joseph supports the Corporate Leadership Practice and the Emerging Markets & Value Creation practice by managing the Economists’ Council, the Council on Corporate Responsibility & Sustainability, th...Full Bio