HR and the Future of Generative AI
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AI: The Next Transformation

HR and the Future of Generative AI

/ Report

Since the release of ChatGPT in November 2022, organizations have spent vast resources to develop, pilot, and scale generative AI. This report, based on interviews with human resources (HR) leaders, examines how organizations are using these technologies in HR, the challenges they have encountered, and how they can prepare for critical factors that will shape the future uses of generative AI within HR and beyond.

Key Insights

Since the release of ChatGPT in November 2022, organizations have spent vast resources to develop, pilot, and scale generative AI. This report, based on interviews with human resources (HR) leaders, examines how organizations are using these technologies in HR, the challenges they have encountered, and how they can prepare for critical factors that will shape the future uses of generative AI within HR and beyond.

Key Insights

  • HR leaders play a pivotal role in the success of generative AI initiatives by modeling usage, establishing governance, encouraging adoption, providing training, and ultimately determining whether AI augments or replaces workers.
  • Effective governance and adoption are significant challenges, necessitating a balance between safeguarding against misuse and fostering innovation, while simultaneously making people comfortable with AI tools through training and support. 
  • The future AI divide will be both a technological and a leadership challenge, requiring leaders to bridge the gap between AI migrants who are new to generative AI tools and AI natives who have grown up using these technologies.
  • The successful integration of generative AI hinges on leaders aligning their organizations’ goals and their own with workers’ rising expectations for AI access, realistic guidance, and thorough training.
  • The long-term future of generative AI will depend on assuaging fears of job displacement while prioritizing the benefits of innovation.

Authors

Matt Rosenbaum

Matt Rosenbaum Matt Rosenbaum

Principal Researcher, Human Capital
The Conference Board

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Matthew Maloof

Matthew Maloof Matthew Maloof

Researcher, Human Capital
The Conference Board

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