HR and the Future of Generative AI
Our Privacy Policy has been updated! The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you acknowledge our privacy policy and consent to the use of cookies.  Our Privacy Policy has been updated! Detailed information on the use of cookies on this site is provided in our cookie policy and our privacy policy. 
TCB Tourch
Loading...
  •  
    • NORTH AMERICA
    • EUROPE
    • ASIA

  • 2

    Close
    • Insights
        • Insights
        • Explore by Center
          • Explore by Center

          • CED
            Committee for Economic Development

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications
        • Explore by Content Type
          • Explore by Content Type

          • Reports

          • Upcoming Webcasts

          • On Demand Webcasts

          • Podcasts

          • Charts & Infographics
        • Trending Topics
          • Trending Topics

          • Artificial Intelligence (AI)

          • Navigating Washington

          • Geopolitics

          • US Economic Forecast

          • Sustainability

          • Future of Work
    • Events
        • Events
        • Upcoming Events
          • Upcoming Events

          • Executive Compensation in a Disruptive World

          • CED Distinguished Leadership Awards Celebration

          • The 2025 IBI/Conference Board Health and Productivity Forum

          • People First: Reimagining Talent and Rewards

          • The AI Leadership Summit

          • Employee Well-Being

          • Explore all Upcoming Events

        • Member-Exclusive Programs
          • Member-Exclusive Programs

          • Center Briefings

          • Experts Live

          • Roundtables

          • Working Groups

          • Expert Briefings

    • Data
        • Data

        • Consumer Confidence Index®

        • Data Central

        • TCB Benchmarking

        • Recession & Growth Trackers

        • Global Economic Outlook

        • Leading Economic Indicators

        • Help Wanted OnLine

        • Labor Markets

        • Measure of CEO Confidence

        • CMO+CCO Meter Dashboard

    • Centers
        • Centers
        • Our Centers
          • Our Centers

          • Committee for Economic Development

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications
        • Center Membership
          • Center Membership

          • What Is a Center?

          • Benefits of Center Membership

          • Join a Center

    • Councils
        • Councils
        • Find a Council
          • Find a Council

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications
        • Council Membership
          • Council Membership

          • What is a Council?

          • Benefits of Council Membership

          • Apply to a Council

    • Membership
        • Membership
        • Why Become a Member?
          • Why Become a Member?

          • Benefits of Membership

          • Check if Your Organization is a Member

          • Speak to a Membership Associate
        • Types of Membership
          • Types of Membership

          • Council

          • Committee for Economic Development

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications

          • Insights

        • Already a Member?
          • Already a Member?

          • Sign In to myTCB®

          • Executive Communities

          • Member-Exclusive Programs

    • About Us
        • About Us
        • Who We Are
          • Who We Are

          • About Us

          • In the News

          • Press Releases

          • Our History

          • Support Our Work

          • Locations

          • Contact Us

        • Our Community
          • Our Community

          • Our Leadership

          • Our Experts

          • Trustees

          • Voting Members

          • Global Counsellors

          • Careers

          • This Week @ TCB

    • Careers
    • This Week @ TCB
    • Sign In to myTCB®
      • NORTH AMERICA
      • EUROPE
      • ASIA
    • Insights
      • Insights
      • Explore by Center
        • Explore by Center

        • CED
          Committee for Economic Development

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications

      • Explore by Content Type
        • Explore by Content Type

        • Reports

        • Upcoming Webcasts

        • On Demand Webcasts

        • Podcasts

        • Charts & Infographics

      • Trending Topics
        • Trending Topics

        • Artificial Intelligence (AI)

        • Navigating Washington

        • Geopolitics

        • US Economic Forecast

        • Sustainability

        • Future of Work

    • Events
      • Events
      • Upcoming Events
        • Upcoming Events

        • Executive Compensation in a Disruptive World

        • CED Distinguished Leadership Awards Celebration

        • The 2025 IBI/Conference Board Health and Productivity Forum

        • People First: Reimagining Talent and Rewards

        • The AI Leadership Summit

        • Employee Well-Being

        • Explore all Upcoming Events

      • Member-Exclusive Programs
        • Member-Exclusive Programs

        • Center Briefings

        • Experts Live

        • Roundtables

        • Working Groups

        • Expert Briefings

    • Data
      • Data

      • Consumer Confidence Index®

      • Data Central

      • TCB Benchmarking

      • Recession & Growth Trackers

      • Global Economic Outlook

      • Leading Economic Indicators

      • Help Wanted OnLine

      • Labor Markets

      • Measure of CEO Confidence

      • CMO+CCO Meter Dashboard
    • Centers
      • Centers
      • Our Centers
        • Our Centers

        • Committee for Economic Development

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications

      • Center Membership
        • Center Membership

        • Benefits of Center Membership

        • Join a Center

    • Councils
      • Councils
      • Find a Council
        • Find a Council

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications
      • Council Membership
        • Council Membership

        • What is a Council?

        • Benefits of Council Membership

        • Apply to a Council

    • Membership
      • Membership
      • Why Become a Member?
        • Why Become a Member?

        • Benefits of Membership

        • Check if Your Organization is a Member

        • Speak to a Membership Associate

      • Types of Membership
        • Types of Membership

        • Council

        • Committee for Economic Development

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications

        • Insights

      • Already a Member?
        • Already a Member?

        • Sign In to myTCB®

        • Executive Communities

        • Member-Exclusive Programs
    • About Us
      • About Us
      • Who We Are
        • Who We Are

        • About Us

        • In the News

        • Press Releases

        • This Week @ TCB

        • Our History

        • Support Our Work

        • Locations

        • Contact Us

      • Our Community
        • Our Community

        • Our Leadership

        • Our Experts

        • Trustees

        • Voting Members

        • Global Counsellors

        • Careers

        • This Week @ TCB

    • Careers
    • Sign In to myTCB®
    • Download TCB Insights App
  • Insights
    Insights

    Our research and analysis have helped the world's leading companies navigate challenges and seize opportunities for over 100 years.

    Explore All Research

    Economic Indicators

    • Explore by Center
    • CED
      Committee for Economic Development
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
    • Explore by Content Type
    • Reports
    • Upcoming Webcasts
    • On Demand Webcasts
    • Podcasts
    • Charts & Infographics
    • Trending Topics
    • Artificial Intelligence (AI)
    • Navigating Washington
    • Geopolitics
    • US Economic Forecast
    • Sustainability
    • Future of Work
  • Events
    Events

    Our in-person and virtual events offer unmatched opportunities for professional development, featuring top experts and practitioners.

    See Everything Happening This Week

    Sponsor a Program

    • Upcoming Events

      • Executive Compensation in a Disruptive World

      September 16 - 17, 2025

      CED Distinguished Leadership Awards Celebration

      October 08, 2025

      The 2025 IBI/Conference Board Health and Productivity Forum

      October 16 - 17, 2025

    •  

      • People First: Reimagining Talent and Rewards

      October 16 - 17, 2025

      The AI Leadership Summit

      November 18 - 19, 2025

      Employee Well-Being

      December 04 - 05, 2025

    • Member-Exclusive Programs
    • Center Briefings
    • Experts Live
    • Roundtables
    • Working Groups
    • Expert Briefings
    • Explore by Type
    • Events
    • Webcasts
    • Podcasts
    • Member-Exclusive Programs
    • Center Briefings
    • Experts Live
    • Roundtables
    • Working Groups
    • Expert Briefings
  • Data
    Corporate Disclosure Data

    TCB Benchmarking

    Real-time data & analytical tools to benchmark your governance, compensation, environmental, human capital management (HCM) and social practices against US public companies.

    Economic Data

    All Data

    Consumer Confidence Index®

    Data Central

    One-stop, member-exclusive portal for the entire suite of indicators

    Labor Markets

    Measure of CEO Confidence

     

    Recession & Growth Trackers

    Current & future state of 16 economies

    Global Economic Outlook

    Growth outlooks for 77 economies

    Leading Economic Indicators

    State of the business cycle for 12 global economies across Asia and Europe

    Help Wanted OnLine

    Status of the US job market

    Other Featured Data

    CMO+CCO Meter Dashboard

  • Centers
    Centers

    Centers offer access to world-class experts, research, events, and senior executive communities.

    Our Centers
    • Committee for Economic Development
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
    Center Membership
    • Benefits of Center Membership
    • Join a Center
  • Councils
    Councils

    Councils are invitation-only, peer-led communities of senior executives that come together to exchange knowledge, accelerate career development, and advance their function.

    Find a Council
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
    Council Membership
    • What Is a Council?
    • Benefits of Council Membership
    • Apply to a Council
  • Membership
    Membership

    Membership in The Conference Board arms your team with an arsenal of knowledge, networks, and expertise that's unmatched in scope and depth.

    • Why Become a Member?
    • Benefits of Membership
    • Check if Your Organization is a Member
    • Speak to a Membership Associate
    • Types of Membership
    • Council
    • Committee for Economic Development
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
    • Insights
    • Already a Member?
    • Sign in to myTCB®
    • Executive Communities
    • Member-Exclusive Programs
  • About Us
    About Us

    The Conference Board is the global, nonprofit think tank and business membership organization that delivers Trusted Insights for What's Ahead®. For over 100 years, our cutting-edge research, data, events and executive networks have helped the world's leading companies understand the present and shape the future.

    Learn more about Membership

    • Who We Are
    • About Us
    • In the News
    • Press Releases
    • Our History
    • Support Our Work
    • Locations
    • Contact Us
    • Our Community
    • Our Leadership
    • Our Experts
    • Trustees
    • Voting Members
    • Careers
    • This Week @ TCB
Check if You're a Member
Create Account
Forgot Your Password?

Members of The Conference Board get exclusive access to the full range of products and services that deliver Trusted Insights for What's Ahead ® including webcasts, publications, data and analysis, plus discounts to conferences and events.

AI: The Next Transformation

HR and the Future of Generative AI

18 December 2024 / Report

Download Report
  • Email
  • Linkedin
  • Facebook
  • X
  • Copy Link

Since the release of ChatGPT in November 2022, organizations have spent vast resources to develop, pilot, and scale generative AI. This report, based on interviews with human resources (HR) leaders, examines how organizations are using these technologies in HR, the challenges they have encountered, and how they can prepare for critical factors that will shape the future uses of generative AI within HR and beyond.

Key Insights

  • HR leaders play a pivotal role in the success of generative AI initiatives by modeling usage, establishing governance, encouraging adoption, providing training, and ultimately determining whether AI augments or replaces workers.
  • Effective governance and adoption are significant challenges, necessitating a balance between safeguarding against misuse and fostering innovation, while simultaneously making people comfortable with AI tools through training and support. 
  • The future AI divide will be both a technological and a leadership challenge, requiring leaders to bridge the gap between AI migrants who are new to generative AI tools and AI natives who have grown up using these technologies.
  • The successful integration of generative AI hinges on leaders aligning their organizations’ goals and their own with workers’ rising expectations for AI access, realistic guidance, and thorough training.
  • The long-term future of generative AI will depend on assuaging fears of job displacement while prioritizing the benefits of innovation.

Since the release of ChatGPT in November 2022, organizations have spent vast resources to develop, pilot, and scale generative AI. This report, based on interviews with human resources (HR) leaders, examines how organizations are using these technologies in HR, the challenges they have encountered, and how they can prepare for critical factors that will shape the future uses of generative AI within HR and beyond.

Key Insights

  • HR leaders play a pivotal role in the success of generative AI initiatives by modeling usage, establishing governance, encouraging adoption, providing training, and ultimately determining whether AI augments or replaces workers.
  • Effective governance and adoption are significant challenges, necessitating a balance between safeguarding against misuse and fostering innovation, while simultaneously making people comfortable with AI tools through training and support. 
  • The future AI divide will be both a technological and a leadership challenge, requiring leaders to bridge the gap between AI migrants who are new to generative AI tools and AI natives who have grown up using these technologies.
  • The successful integration of generative AI hinges on leaders aligning their organizations’ goals and their own with workers’ rising expectations for AI access, realistic guidance, and thorough training.
  • The long-term future of generative AI will depend on assuaging fears of job displacement while prioritizing the benefits of innovation.

Authors

Matt Rosenbaum

Matt Rosenbaum Matt Rosenbaum

Principal Researcher, Human Capital
The Conference Board

Read Bio

Matthew Maloof

Matthew Maloof Matthew Maloof

Researcher, Human Capital
The Conference Board

Read Bio

This publication is only available to Members. Please sign in to your myTCB® account to access it. To learn more about becoming a Member, click here. To check if your company is a Member, click here

Sign In

Forgot your password

Create An Account

 

Keep my computer signed in

Forgot your password

Create An Account

myTCB® Members get exclusive access to webcasts, publications, data and analysis, plus discounts to events.

Great News!

You already have an account with The Conference Board.

Please try to login in with your email or click here if you have forgotten your password.

Create An Account



 

By Clicking 'Create Account', You Agree To Our Terms Of Use

Create Account

Other Related Resources

Brief

How Should Companies Approach Reputation Building in the AI Era?

How Should Companies Approach Reputation Building in the AI Era?

August 15, 2025

Essay

AI Search and Its Impact on Marketing

AI Search and Its Impact on Marketing

July 31, 2025

Report

Is AI Delivering? The ROI on AI

Is AI Delivering? The ROI on AI

July 28, 2025

Guide & Reference

Top 10 CMO Priorities for 2025 and Beyond

Top 10 CMO Priorities for 2025 and Beyond

July 07, 2025

Report

AI in Supply Chains: Future Trends

AI in Supply Chains: Future Trends

June 13, 2025

Report

AI in Supply Chains: Implementation, Challenges, and Best Practices

AI in Supply Chains: Implementation, Challenges, and Best Practices

June 09, 2025

Report

AI in Supply Chains: Transforming Operations and Decision-Making

AI in Supply Chains: Transforming Operations and Decision-Making

May 30, 2025

Newsletters & Alerts

Policy Alert: New Law Addresses Deepfake Abuse

Policy Alert: New Law Addresses Deepfake Abuse

May 22, 2025

Article

Future of AI Policy: Insights from Stakeholder Input

Future of AI Policy: Insights from Stakeholder Input

May 22, 2025

Report

How Business Model Coherence Unlocks Value Amid the Digital Transformation

How Business Model Coherence Unlocks Value Amid the Digital Transformation

May 20, 2025

Podcasts

S2E4 - Will Marketing Survive AI Agents?

S2E4 - Will Marketing Survive AI Agents?

May 08, 2025

Podcasts

S2E2 - Is the AI Bubble About to Burst?

S2E2 - Is the AI Bubble About to Burst?

April 11, 2025

Guide & Reference

AI on the Fly: A Case Study of Live Film Generation

AI on the Fly: A Case Study of Live Film Generation

March 13, 2025

Article

The EU AI Act and the Shifting Global AI Policy Landscape

The EU AI Act and the Shifting Global AI Policy Landscape

February 14, 2025

Essay

What the Paris AI Summit Means for US Innovation

What the Paris AI Summit Means for US Innovation

February 12, 2025

Brief

Can America Stay Ahead in AI?

Can America Stay Ahead in AI?

February 05, 2025

Guide & Reference

Can the US Keep Up with DeepSeek?

Can the US Keep Up with DeepSeek?

January 30, 2025

Newsletters & Alerts

Policy Alert: Rescinding AI Safety Executive Order

Policy Alert: Rescinding AI Safety Executive Order

January 24, 2025

Newsletters & Alerts

Policy Alert: US AI Leadership Policy Executive Order

Policy Alert: US AI Leadership Policy Executive Order

January 24, 2025

Article

As AI Comes into Play, Business Models Will Change

As AI Comes into Play, Business Models Will Change

January 23, 2025

Report

The Reality Check for AI in Business: From C-Suite Outlook 2025

The Reality Check for AI in Business: From C-Suite Outlook 2025

January 14, 2025

Brief

How Should Companies Approach Reputation Building in the AI Era?

How Should Companies Approach Reputation Building in the AI Era?

August 15, 2025

Essay

AI Search and Its Impact on Marketing

AI Search and Its Impact on Marketing

July 31, 2025

Report

Is AI Delivering? The ROI on AI

Is AI Delivering? The ROI on AI

July 28, 2025

Upcoming Webcasts

The Future of US Grid Capacity & Corporate Risk

The Future of US Grid Capacity & Corporate Risk

September 24, 2025

Conference

The AI Leadership Summit

The AI Leadership Summit

November 18, 2025

Councils

HR Technology Council

HR Technology Council

Councils

CHRO Council

CHRO Council

Councils

Onboarding & New Employee Experience Council

Onboarding & New Employee Experience Council

Councils

Global CHRO Council of Asia

Global CHRO Council of Asia

Councils

CEO Council

CEO Council

Councils

Global Business Services Council EMEA

Global Business Services Council EMEA

Upcoming Webcasts


 The Future of US Grid Capacity & Corporate Risk

The Future of US Grid Capacity & Corporate Risk

September 24, 2025

Conference


 The AI Leadership Summit

The AI Leadership Summit

November 18, 2025

Councils


 HR Technology Council

HR Technology Council

Conference Board Sample Web Chat
chatbot-Icon
TCB Logo
chatbot-Icon
C-Suite Insights - Stay updated on the biggest issues facing business executives.
ABOUT US
  • Who We Are
  • Our History
  • Our Experts
  • Our Leadership
  • In the News
  • Press Releases
EXPLORE
  • Membership
  • Centers
  • Councils
  • TCB Benchmarking
  • Ask TCB
  • Events
  • Webcasts
  • Podcasts
  • This Week @ TCB
 
  • Events
  • Webcasts
  • Podcasts
  • This Week @ TCB
CONTACT US
  • North America
    +1 212 759 0900
    customer.service@tcb.org
  • Europe/Africa/Middle East
    +32 2 675 5405
    brussels@tcb.org
  • Asia
    Hong Kong | +852 2804 1000
    Singapore | +65 8298 3403
    service.ap@tcb.org
CAREERS
  • See Open Positions
Terms Of Use | Privacy Policy | Event Code of Conduct | Trademarks
© 2025 The Conference Board Inc. All rights reserved. The Conference Board and torch logo are registered trademarks of The Conference Board.
The use of all The Conference Board data and materials is subject to the Terms of Use. Reprint requests are reviewed individually and may be subject to additional fees.The Conference Board reserves the right to deny any request.
Terms of Use | Privacy Policy | Event Code of Conduct | Trademarks
© 2025 The Conference Board Inc. All rights reserved. The Conference Board and torch logo are registered trademarks of The Conference Board.
The use of all data from The Conference Board data and materials is subject to the Terms of Use. Reprint requests are reviewed individually and may be subject to additional fees.The Conference Board reserves the right to deny any request.

Thank you for signing up. You will now receive CEO Insights for What's Ahead every Wednesday morning. You can unsubscribe at any time or manage your preferences to receive more content from The Conference Board.

Important: Your Membership subscription payment is past due. We have not yet received your Membership payment. Please click the button below to pay your invoice.

Pay Invoice

Announcing The Conference Board AI Virtual Conference Series

Explore the Impact of AI on Your Business

Members receive complimentary registration - Learn more >>