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Global Business Services Council EMEA

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The Council is designed exclusively for senior executives who drive global business and shared services organizations in selected countries and industries in EMEA

Members navigate their biggest issues and learn faster and more innovative approaches to shared problems. They work with selected peers, decide on the topics of discussion themselves, and enjoy candid exchanges of insights and best practices in a confidential, vendor- and consultant-free environment.

The practices that arise from Council experience improve the effectiveness, efficiency, sustainability, and business alignment of members’ shared services organizations.

  • ABB Ltd
  • Amway GmbH
  • Anglo American plc
  • Arcadis N.V.
  • BASF Services Europe GmbH
  • DNV
  • DSM N.V.
  • Etex SA
  • EuropCar Mobility Group
  • Faurecia
  • Fresenius Medical Care AG & Co KGaA
  • General Mills SARL
  • JT International S.A.
  • Lonza AG
  • Luxottica Group S.p.A.
  • Merck KGaA
  • Nestle S.A.
  • Oriflame Cosmetics Global S.A.
  • RHI Magnesita N.V.
  • Rockwell Automation
  • Schneider Electric SA
  • Siemens AG
  • Smith & Nephew
  • Solvay USA, Inc.
  • Swarovski Group
  • TOTAL S.A.
  • Tetra Pak International SA

Enduring relationships with trusted peers is the core of the Council experience. Enhanced by our global, enterprise-wide reach, these relationships span the world and extend the council value. Confidential peer dialogue provides you with a broader perspective and shared experiences, as well as access to specific knowledge and best practices.

  • Collective topic selection and problem solving that puts your issues on the agenda
  • Informal, real-time benchmarking of current approaches by member companies to the most challenging issues faced by product development
  • Multi-industry insights and best practices from non-competitive peers via in-depth discussions
  • Networking, reputation building and access within your peer community
  • Virtual communities that extend learning opportunities through a variety of online forums, webcasts, webinars, and other resources

  • GBS Strategies and Organizations, Vision 2020 —Member Cases
  • Digitalization of Support Functions, AI, Robotics, Machine Learning
  • Customer Satisfaction, Net Effective and NPS, Stakeholder Management, Service Design
  • Workplace of the Future, People and Capabilities, Attracting Talent and Retaining Talent and Millennials’ Issue
  • Optimizing the Performance of your Locations
  • Attracting and Retaining Millenials in GBS

Members will be the most senior executives who drive the Global Business/Shared Services within their global organizations.

Michel de Zeeuw

Michel de Zeeuw

Council Director
The Conference Board
Read Bio

Our Mission

All proceeds support The Conference Board's educational, scientific, and not-for-profit mission.

For more information

Please contact Marie-Laure Bultot at
+32 2 566 99 06

Why join the Global Business Services Council EMEA?

I find the open discussions in the Shared Services Council extremely useful. It’s a great platform for meeting peers, discussing trends, and sharing honest insights into both good, and bad practices. This is increasingly important in an agile world of rapidly developing digital technologies and possibilities – especially for Shared Services.
Kai-Eberhard Lueg, Corporate VP Business Process Shared Services, Siemens

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