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CUSTOMER EXPERIENCE

Marketing & Communications

MARKETING & COMMUNICATIONS CENTER

The stakes have never been higher to manage the dynamic relationship among employees, customers, and other stakeholders. Success requires pertinent, practical and proven marketing and communications know-how. We aim to address your most important opportunities through timely, peer-proven and practical knowledge that inspires you for what's ahead.

WEBCAST

Beyond Customer Experience: Connecting the Dots

Join this webcast as our guest speaker Koen de Staercke, Managing Director at Alvarez & Marsal, discusses how to choose and prioritize the right metrics, how to implement research, and how to integrate all touchpoints to improve customer experience and consequently drive growth. 

January 15, 2020

WATCH A WEBCAST

WEBCAST

How to Truly Close the Customer Experience Gap

Join us for this webcast as our guest speaker, Barbara Cador, Global Head of CX at Kantar, shares her insights on how an organization can become truly customer centric. 

December 05, 2019

WEBCAST

Digital & Social Media 2020: Predictions and Probabilities

This webcast will bring together some of the top experts in the field of digital and social media to offer their predicitons for the New Year. Learn what critical trends will impact the communications and marketing functions in your organization. 

December 03, 2019