The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
25 Truths about Customer Experience

Customer expectations are much higher today than they were five years ago, but there will always be a place in a crowded market for the companies—consumer facing or B2B—that have the best service. The best ways to keep customers happy are by creating memorable experiences, allowing employees to help customers as if they own the business, having happy employees, and creating a customer-first culture.

Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.

Donate

OTHER RELATED CONTENT

RESEARCH & INSIGHTS

WEBCASTS

CONFERENCES & EVENTS

COUNCILS

BLOGS