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In 2020, the world of work was inalterably changed by the global pandemic: remote work became widespread and demand for flexibility (in both location and scheduling) increased. In 2024, despite economic and geopolitical uncertainty, HC leaders have the opportunity to take a break from crisis management and redirect their energies toward asking questions in the service of longer-term strategic plans, such as: How will AI transform business strategy and operating models? How will workers’ roles change organization-wide as a result of AI? How will organizations attract and retain workers in a continuously tight labor market? How will leaders optimize remote work and on-site work? How can well-being be embedded within business strategy and culture?


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