The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
Understanding the People Factors in the Quest for Competitiveness

Quality is a key to competitiveness. It permeates all the activities within an organization and in its broadest sense (as total quality management or organizational excellence) is a way of working that aims to deliver stakeholder satisfaction and long-term corporate success. To establish this way of working requires, among other things, employee understanding and commitment, as well as management awareness about how to create these attributes in their staff. (24 pages)

Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.