Evolve and Pivot – or Lose 

“There is always space for improvement, no matter how long you’ve been in the business.” 

Oscar De La Hoya, former professional boxer

The role of global business and shared services is shifting. After years of outsourcing and offshoring, GBS is looking for new ways of working and seeking new efficiencies. There is growing focus on personalization, data analytics, automation, and artificial intelligence. With these changes, GBS and shared services are becoming strategic partners to the business.

When hundreds of GBS professionals met, we took notes. Here are some of the top insights:

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AUTHOR

Ellen Sheng

Writer and Editor
The Conference Board