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Human capital measurement is vital and yet overlooked in today’s ongoing “war for talent.” While HCM has been gaining ground, it remains largely disconnected from business strategy. Human resources departments usually play limited roles in strategy development, and most companies that measure human capital distribute the information they gather only to top executives, thus failing to measure the impact of human resources on business outcomes and to integrate this invaluable information into strategic decisions. Case studies demonstrate what two top companies are doing in this area.
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