Creating a More Customer-Centered Workforce
02 October, 2017 | (01 hr)
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No matter the organization, business leaders know that success depends upon placing customers’ desires, needs, and reactions at the center of everything their workforce does. During our 13th Annual Customer Experience Conference, business leaders came together with the shared goal of learning methods to continually better serve their customers.
Featuring top presenters from this informative event, viewers will engage directly with high-level practitioners from both Quicken Loans and Intuit. Discover how Quicken Loans employs extensive training to empower its employees to do what is best for their clients, resulting in the highest client satisfaction ranking among mortgage service providers. Then learn how Intuit increased employee engagement through the use of design thinking strategies.
Uncover methods for developing customer-centric teams and building an engaged workforce where employees lead themselves in delivering the ultimate customer experience.
Who Should Attend: This webcast is designed for those responsible for leading customer experience and satisfaction at leading companies.
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
|This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.|
Earn 1 CPE credit
Requirements : Attendees must be logged on for the duration of the webcast, participate in all interactive polls, and request credits via the on-screen form. Delivery Method: Group-Internet Based Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
KimArie joined the QL team in 2013 and is the Senior Director of Talent Development. In her current role she is responsible for leading her team to create sustainable and holistic development programs for all team members. This includes the onboarding process, team member development, and leaders...Full Bio
Anne Riley joined Intuit in 1998 and is currently the Director of Customer Experience & Design for Intuit’s Enterprise Business Solutions. Anne and her team of User Interaction Designers, User Researchers and Visual Designers are responsible for identifying customer needs and creating s...Full Bio
Tim Peter is program director of The Conference Board Digital Strategy Council and Enterprise Digital Transformation Council. Since 1995, Peter has worked with Fortune 500 leaders, small and medium-sized businesses, and startups alike to deliver innovative, effective e-commerce, digital marketing...Full Bio