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In The Conference Board CEO Challenge® survey, business leaders worldwide share their views on the major challenges facing their organizations and how they expect to address these challenges in the year ahead. Human capital was the top challenge for CEOs globally in 2014. This interview explores the views of mid-market CEO Charles Allen on what this year’s findings mean for Crowe Horwath LLP. Among other things, he notes five pillars to his firm’s success: providing an exceptional work experience, building a strong corporate brand, creating excellent customer experiences, growing a quality business, and fostering innovation.