Our Privacy Policy has been updated! The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "ACCEPT", you acknowledge our privacy policy and consent to the use of cookies. 
Our Privacy Policy has been updated! Detailed information on the use of cookies on this site is provided in our cookie policy and our privacy policy. 
TCB Tourch
Loading...
  •  
    • NORTH AMERICA
    • EUROPE
    • ASIA

  • 2

    Close
    • Insights
        • Insights
        • Explore by Center
          • Explore by Center

          • The CEO Center

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications
        • Explore by Content Type
          • Explore by Content Type

          • Reports

          • Upcoming Webcasts

          • On Demand Webcasts

          • Podcasts

          • Charts & Infographics

          • Explore All Research

          • Economic Indicators
        • Trending Topics
          • Trending Topics

          • Artificial Intelligence (AI)

          • Navigating Washington

          • Geopolitics

          • US Economic Forecast

          • Sustainability

          • Future of Work

          • Explore All Trending Topics

    • Events
        • Events
        • Upcoming Events
          • Upcoming Events

          • Reimagine Asia 2026: People & Business

          • CLO Governance Forum

          • Climate Under Pressure: A Corporate Fishbowl on Risk, Resilience, and Finance

          • Executive Compensation & Talent 2026

          • The Annual Employee Health Care Conference – Chicago

          • People First: Elevating Talent for the Future

          • Explore All Upcoming Events

          • TCB Speaker Bureau

          • Sponsor a Program

        • Member-Exclusive Programs
          • Member-Exclusive Programs

          • Center Briefings

          • Expert Briefings

          • Experts Live

          • Roundtables

          • Working Groups

          • View All Member-Exclusive Programs

          • View All Upcoming Events, Programs, and Webcasts

    • Data
        • Data

        • All Data

        • Data Central

        • Consumer Confidence Index®

        • TCB Benchmarking

        • Recession & Growth Trackers

        • Global Economic Outlook

        • Leading Economic Indicators

        • Help Wanted OnLine

        • Labor Markets

        • Measure of CEO Confidence

        • Global Gray Swans Tool

        • CMO+CCO Meter Dashboard

    • Centers
        • Centers
        • Our Centers
          • Our Centers

          • The CEO Center

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications
    • Councils
        • Councils
        • Find a Council
          • Find a Council

          • Economy, Strategy & Finance

          • Governance & Sustainability

          • Human Capital

          • Marketing & Communications

          • Canada Councils

          • Explore All Councils

        • Council Membership
          • Council Membership

          • What is a Council?

          • Benefits of Council Membership

          • Apply to a Council

    • Membership
        • Membership
        • Types of Membership
          • Types of Membership

          • Membership at a Glance

          • Executive

          • C-Suite

          • Leadership Team

          • Council

          • Higher Education

          • Insights

        • Already a Member?
          • Already a Member?

          • Check if Your Organization is a Member

          • Sign In to myTCB®

          • Executive Communities

          • Member-Exclusive Programs

          • Refer a Leader - Earn a Reward

    • About Us
        • About Us
        • Who We Are
          • Who We Are

          • About Us

          • In the News

          • Press Releases

          • Our History

          • Support Our Work

          • Locations

          • The Conference Board of Canada

          • Contact Us

        • Our Community
          • Our Community

          • Our Leadership

          • Our Experts

          • TCB Speaker Bureau

          • Trustees

          • Voting Members

          • Global Counsellors

          • Careers

          • This Week @ TCB

          • Continuing Education Credits (CEUs)

    • Careers
    • This Week @ TCB
    • Sign In to myTCB®
      • NORTH AMERICA
      • EUROPE
      • ASIA
    • Insights
      • Insights
      • Explore by Center
        • Explore by Center

        • The CEO Center

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications

      • Explore by Content Type
        • Explore by Content Type

        • Reports

        • Upcoming Webcasts

        • On Demand Webcasts

        • Podcasts

        • Charts & Infographics

        • Explore All Research

        • Economic Indicators
      • Trending Topics
        • Trending Topics

        • Artificial Intelligence (AI)

        • Navigating Washington

        • Geopolitics

        • US Economic Forecast

        • Sustainability

        • Future of Work

        • Explore All Trending Topics

    • Events
      • Events
      • Upcoming Events
        • Upcoming Events

        • Reimagine Asia 2026: People & Business

        • CLO Governance Forum

        • Climate Under Pressure: A Corporate Fishbowl on Risk, Resilience, and Finance

        • Executive Compensation & Talent 2026

        • The Annual Employee Health Care Conference – Chicago

        • People First: Elevating Talent for the Future

        • Explore All Upcoming Events

        • TCB Speaker Bureau

        • Sponsor a Program

      • Member-Exclusive Programs
        • Member-Exclusive Programs

        • Center Briefings

        • Expert Briefings

        • Experts Live

        • Roundtables

        • Working Groups

        • View All Member-Exclusive Programs

        • View All Upcoming Events, Programs, and Webcasts

    • Data
      • Data

      • All Data

      • Data Central

      • Consumer Confidence Index®

      • TCB Benchmarking

      • Recession & Growth Trackers

      • Global Economic Outlook

      • Leading Economic Indicators

      • Help Wanted OnLine

      • Labor Markets

      • Measure of CEO Confidence

      • Global Gray Swans Tool

      • CMO+CCO Meter Dashboard
    • Centers
      • Centers
      • Our Centers
        • Our Centers

        • The CEO Center

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications

    • Councils
      • Councils
      • Find a Council
        • Find a Council

        • Economy, Strategy & Finance

        • Governance & Sustainability

        • Human Capital

        • Marketing & Communications

        • Canada Councils

        • Explore All Councils

      • Council Membership
        • Council Membership

        • Benefits of Council Membership

        • Apply to a Council

        • Our Program Directors

        • Refer a Leader - Earn a Reward

    • Membership
      • Membership
      • Types of Membership
        • Types of Membership

        • Membership at a Glance

        • Executive

        • C-Suite

        • Leadership Team

        • Council

        • Higher Education

        • Insights

      • Already a Member?
        • Already a Member?

        • Check if Your Organization is a Member

        • Sign In to myTCB®

        • Executive Communities

        • Member-Exclusive Programs

        • Refer a Leader - Earn a Reward

    • About Us
      • About Us
      • Who We Are
        • Who We Are

        • About Us

        • In the News

        • Press Releases

        • This Week @ TCB

        • Our History

        • Support Our Work

        • Locations

        • The Conference Board of Canada

        • Contact Us

      • Our Community
        • Our Community

        • Our Leadership

        • Our Experts

        • TCB Speaker Bureau

        • Trustees

        • Voting Members

        • Global Counsellors

        • Careers

        • This Week @ TCB

        • Continuing Education Credits (CEUs)

    • Careers
    • Sign In to myTCB®
    • Download TCB Insights App
  • Insights
    Insights

    Our research and analysis have helped the world's leading companies navigate challenges and seize opportunities for over 100 years.

    Economic Indicators

    • Explore by Center
    • The CEO Center
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
    • Explore by Content Type
    • Reports
    • Upcoming Webcasts
    • On Demand Webcasts
    • Podcasts
    • Charts & Infographics
    • Trending Topics
    • Artificial Intelligence (AI)
    • Navigating Washington
    • Geopolitics
    • US Economic Forecast
    • Sustainability
    • Future of Work
    • Explore All Trending Topics
  • Events
    Events

    Our in-person and virtual events offer unmatched opportunities for professional development, featuring top experts and practitioners.

    View All Upcoming Events, Programs, and Webcasts

    TCB Speaker Bureau

    Sponsor a Program

    • Upcoming Events

      • Reimagine Asia 2026: People & Business

      September 10, 2026

      CLO Governance Forum

      September 10, 2026

      Climate Under Pressure: A Corporate Fishbowl on Risk, Resilience, and Finance

      September 22, 2026

    •  

      • Executive Compensation & Talent 2026

      September 24 - 25, 2026

      The Annual Employee Health Care Conference – Chicago

      September 24 - 25, 2026

      People First: Elevating Talent for the Future

      October 06 - 07, 2026

    • Member-Exclusive Programs
    • Center Briefings
    • Expert Briefings
    • Experts Live
    • Roundtables
    • Working Groups
    • View All Member-Exclusive Programs
    • Explore by Type
    • Events
    • Webcasts
    • Podcasts
    • Member-Exclusive Programs
    • Center Briefings
    • Expert Briefings
    • Experts Live
    • Roundtables
    • Working Groups
    • View All Member-Exclusive Programs
  • Data
    Corporate Disclosure Data

    TCB Benchmarking

    Real-time data visualizations to benchmark your governance, compensation, environmental, human capital management (HCM) and social practices against US public companies.

    Economic Data

    All Data

    Data Central

    One-stop portal for the entire suite of indicators

    Consumer Confidence Index®

    Labor Markets

    Measure of CEO Confidence

    Global Gray Swans Tool

    Prepare for high-impact events

     

    Recession & Growth Trackers

    Current & future state of 16 economies

    Global Economic Outlook

    Growth outlooks for 77 economies

    Leading Economic Indicators

    State of the business cycle for 12 global economies across Asia and Europe

    Help Wanted OnLine

    Status of the US job market

    Other Featured Data

    CMO+CCO Meter Dashboard

  • Centers
    Centers

    Centers offer access to world-class experts, research, events, and senior executive communities.

    Our Centers
    • The CEO Center
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
  • Councils
    Councils

    Councils are invitation-only, peer-led communities of senior executives that come together to exchange knowledge, accelerate career development, and advance their function.

    Find a Council
    • Economy, Strategy & Finance
    • Governance & Sustainability
    • Human Capital
    • Marketing & Communications
    • Canada Councils
    • Explore All Councils
    Council Membership
    • Benefits of Council Membership
    • Apply to a Council
    • Our Program Directors
    • Refer a Leader - Earn a Reward
  • Membership
    Membership

    Membership in The Conference Board arms top executives and their teams with an arsenal of knowledge, networks, and expertise that's unmatched in scope and depth.

    • Types of Membership
    • Membership at a Glance
    • Executive
    • C-Suite
    • Leadership Team
    • Council
    • Higher Education
    • Insights
    • Already a Member?
    • Check if Your Organization is a Member
    • Sign in to myTCB®
    • Executive Communities
    • Member-Exclusive Programs
    • Refer a Leader - Earn a Reward
  • About Us
    About Us

    The Conference Board is the global, nonprofit think tank and business membership organization that delivers Trusted Insights for What's Ahead®. For over 100 years, our cutting-edge research, data, events and executive networks have helped the world's leading companies understand the present and shape the future.

    • Who We Are
    • About Us
    • In the News
    • Press Releases
    • Our History
    • Support Our Work
    • Locations
    • The Conference Board of Canada
    • Contact Us
    • Our Community
    • Our Leadership
    • Our Experts
    • TCB Speaker Bureau
    • Trustees
    • Voting Members
    • Careers
    • This Week @ TCB
    • Continuing Education Credits (CEUs)
Check if You're a Member
Create Account
Forgot Your Password?

Members of The Conference Board get exclusive access to the full range of products and services that deliver Trusted Insights for What's Ahead ® including webcasts, publications, data and analysis, plus discounts to conferences and events.

2023 Global Business Services Conference

Making GBS and Shared Services Real: Moving From What to How

NOVEMBER 16, 2023

PWC CONFERENCE CENTER, NEW YORK, NY

Learn more about becoming a sponsor  

  • About
  • Speakers
  • Sponsors
  • Pre-Conference Workshop
  • FAQ
  • About
  • Speakers
  • Sponsors
  • Pre-Conference Workshop
  • FAQ
  • About
  • Speakers
  • Sponsors
  • Pre-Conference Workshop
  • FAQ

Making GBS and Shared Services Real: Moving From What to How

The 2023 Global Business Services Conference will turn its focus from the why of GBS to the how: insights into execution that fulfill the promise of GBS and shared services. It will provide service delivery leaders with perspectives, practical examples, and real-life stories from leaders of the most successful service organizations on how they are increasing business value.

Topics that will be covered include:

  • GBS’s Role in Mergers, Acquisitions and Spins
  • Moving the Dial on BPO relationships
  • GBS Reboots: Tales from the Front
  • Experience Is the New Black
  • How Shared Services Deliver Finance Value

Who Should Attend:

  • VPs, SVPs, Directors, and Managers of: Shared Services; Global Business Services; Business Services; Corporate Strategy; HR, Benefits, Administration & Payroll; Finance & Accounting, Transformation, Service Operations, Information Technology, Procurement, Change Management
  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers
  • Chief Transformation Officers

Speaking Opportunities: speaking@tcb.org
Marketing Partnerships: jabel@tcb.org
Sponsorships Opportunities: mhoole@tcb.org
Group Registrations: ukou@tcb.org

Speakers

Poojitha

Poojitha Test Poojitha Test

Director, Organizational Development Practice
Testing Purposes

Andrew

Andrew Stanley Andrew Stanley

CISO & VP Global Digital Operations
MARS Inc.

Read Bio

JB

JB Seal JB Seal

Sr. Managing Director
PwC

Read Bio

Mikayla

Mikayla Graham Mikayla Graham

Innovation Leader for Acceleration Centers
PwC

Read Bio

Rob

Rob Bradford Rob Bradford

VP of Global Business Services (GBS)
Zimmer Biomet

Read Bio

Kirsten

Kirsten Loegering Kirsten Loegering

VP Product Management Finance & Supply Chain Workf…
ServiceNow

Read Bio

View Fewer Speakers
Jared

Jared Schreff

Partner
PricewaterhouseCoopers LLP

Jackie

Jackie Maestri

VP Global Services and Enterprise Transformations
Johnson & Johnson

Read Bio

Bret

Bret Greenstein

Partner
PwC

Read Bio

Elizabeth

Elizabeth Yates

Partner
PricewaterhouseCoopers

Rich

Rich Dobbs

Vice President, Global Business Services
Kimberly-Clark Corporation

Read Bio

Suzanne

Suzanne Brauer

Head of Operations & Enablement
Kenvue

Read Bio

Erin

Erin Vincent

Vice President, Global Business Services
Sonoco Products Company

Read Bio

William

William Gilet

Partner
PwC

Read Bio

Liz

Liz Evans

Principal
PwC

Read Bio

Deanna

Deanna Adler

Vice President, Global Business Services
Kellanova

Read Bio

Arindam

Arindam Mukhopadhyay

Managing Director - Finance
Citigroup

Read Bio

Serge

Serge De Vos

Global Head of Business Services
The Kraft Heinz Company

Read Bio

Alex

Alex Chen

Managing Director
PwC

Read Bio

Cindy

Cindy Gallagher

Controller and Chief Accounting Officer
Gannett

Read Bio

Carrie

Carrie Nichol

Controller
Cargill

Read Bio

David

David Palmieri

Managing Director, Head of GBS & Product Engineeri…
Experian PLC

Read Bio

Barbara

Barbara Huss-Kaniewska

Head of the Global Business Services Organization …
CBRE Inc.

Read Bio

Janet

Janet Ramey

Senior Fellow
The Conference Board

Read Bio

Deborah

Deborah Kops

Senior Fellow
The Conference Board

Read Bio

Traci L.

Traci L. Memmott

Global Process Owner
The Coca Cola Company

Read Bio

View All Speakers

Credits

Sample Image

CPE

Read More

Earn up to 7 CPE credits
Management Services
Requirements: Attendees must sign-in and out each day to receive credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor's degree or higher, Advanced Preparation: None.

Lead Sponsor

ServiceNow lead sponsorship
Learn more about becoming a sponsor

Pre-Conference Workshop

Wednesday, November 15, 2023

04:00 PM - 10:30 PM

NextGen Digital GBS: How the Latest Technologies Can Empower GBS

NextGen technology is all over the news and top of mind for most companies- PwC announced this year a $1B investment in AI. But what is hype versus reality? And for technology t …

More  

04:00 PM - 10:30 PM

NextGen Digital GBS: How the Latest Technologies Can Empower GBS

NextGen technology is all over the news and top of mind for most companies- PwC announced this year a $1B investment in AI. But what is hype versus reality? And for technology that is available today, how can we apply it within Global Business Services (GBS)? And at what part of the journey?

In addition to unpacking how to adapt and utilize these dramatic technology shifts, GBS organizations are being pressured to address changing geopolitical factors, socio-economic structures and evolving customer expectations.

In this pre-conference session, we’ll deep dive on generative AI to learn not only what it is, but also how we can harness it for evolving GBS organizations to be true business and innovation leaders.

We’ll explore key NextGen technology takeaways.

Agenda:

11:00am - 1:00pm - Registration & Lunch

1:00pm - 5:00pm - Pre-Conference Session

GBS and GenAI
Jared Schreff, GenAI Finance Transformation Leader at PwC, and Bret Greenstein, Cloud & Digital – Analytics & AI Insights Leader at PwC will explore how we have seen GenAI being used in GBS organizations today.

PwC’s GBS Journey and Digital Twin / Metaverse Use
Mikayla Graham, Innovation Leader for Acceleration Centers at PwC, and Alex Chen, Managing Director of PwC Acceleration Centers, will discuss PwC’s GBS journey and share how we leverage the metaverse and digital twins to help drive innovation in our Acceleration Centers.

Five Tangible Next Steps for Applying AI within Your GBS Organization
William Gilet, PwC Partner, Global GBS Advisory Leader, Liz Evans, PwC Principal, US GBS Advisory Leader, and JB Seal, US Outsourcing Advisory Leader, will outline the five tangible next steps for applying AI within your organization.

Frequently Asked Questions

  • Visit our web site at https://conference-board.org/conferences/, select the conference, and then click on the "register" tab.

  • Pricing varies per event, please check our website for specific pricing for each event. Most events also offer special Member-discounted pricing for our Members.

  • When registering for an event, you will be able to apply your membership discount during checkout.

  • Please reach out to our Customer Service team at +1 212 339 0345.

VIEW MORE

PwC Conference Center

300 Madison Avenue

New York, NY

PwC Conference Center
300 Madison Avenue
New York, NY 10017

2023 Global Business Services Conference

Making GBS and Shared Services Real: Moving From What to How

Conference Board Sample Web Chat
chatbot-Icon
TCB Logo
chatbot-Icon
C-Suite Insights - Sign up to receive weekly C-Suite Insights newsletters, updates, surveys, and other relevant email communications. Unsubscribe any time
WHO WE ARE
  • About Us
  • Our History
  • Our Experts
  • Our Leadership
  • In the News
  • Press Releases
  • Locations
EXPLORE
  • Membership
  • Centers
  • Councils
  • Reports
  • Events
 
  • Webcasts
  • Podcasts
  • Data
  • Ask TCB
  • This Week @ TCB
CONTACT US
  • North America
    +1 212 759 0900
    customer.service@tcb.org
  • EMEA
    +32 2 675 5405
    brussels@tcb.org
  • Asia
    Hong Kong | +852 2804 1000
    Singapore | +65 8298 3403
    service.ap@tcb.org
CAREERS
  • See Open Positions
Terms Of Use | Privacy Policy | Event Code of Conduct | Trademarks
© 2026 The Conference Board Inc. All rights reserved. The Conference Board and torch logo are registered trademarks of The Conference Board.
The use of all The Conference Board data and materials is subject to the Terms of Use. Reprint requests are reviewed individually and may be subject to additional fees.The Conference Board reserves the right to deny any request.
Terms of Use | Privacy Policy | Event Code of Conduct | Trademarks
© 2026 The Conference Board Inc. All rights reserved. The Conference Board and torch logo are registered trademarks of The Conference Board.
The use of all data from The Conference Board data and materials is subject to the Terms of Use. Reprint requests are reviewed individually and may be subject to additional fees.The Conference Board reserves the right to deny any request.

Thank you for signing up. You will now receive CEO Insights for What's Ahead every Wednesday morning. You can unsubscribe at any time or manage your preferences to receive more content from The Conference Board.

Important: Your Membership subscription payment is past due. We have not yet received your Membership payment. Please click the button below to pay your invoice.

Pay Invoice

Announcing The Conference Board AI Virtual Conference Series

Explore the Impact of AI on Your Business

Members receive complimentary registration - Learn more >>