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Leveraging AI In Marketing & CX

September 28, 2023 11:00 AM ET

Virtual Meeting

Learn more about becoming a sponsor  

Artificial intelligence (AI) is rapidly transforming the way businesses interact with existing and prospective customers. Whether predicting customer behavior, automating marketing tasks, or personalizing customer experiences, businesses are increasingly relying on AI solutions. 

To stay ahead of the curve in using AI to elevate your customer experiences and marketing, business leaders need to capitalize on the opportunities these capabilities present while managing the unique challenges. 

This conference brings together leading experts from AI, marketing, and customer experience to discuss how AI is changing the ways they engage with their customers. We’ll cover how AI is being used to: 

  • better predict customer behavior
  • personalize customer experiences
  • transform marketing... for agencies and clients
  • automate and improve marketing tasks

We’ll also cover how businesses effectively manage privacy, security, and ethical challenges. 

Register today to learn how you can use AI to transform how you interact with your customers.

Who Should Attend: 

Target Audience:

  • Chief CX Officers, SV’s, VPs & Directors of CX
  • Chief Marketing Officers, SVPs, VPs, & Directors of Marketing
  • Chief Creative, Sales, & Customer Relationship leaders in ad agencies
  • Chief Data Officers, SVPs, VPs & Directors of Analytics and/or Customer or Marketing Analytics
  • Leaders of Customer Care/Support functions within the organization
  • Leaders of CX and/or Marketing Consulting Practices
  • Leaders of Customer Data and Marketing Technology Solution Providers


Conference Agenda

Thursday, September 28, 2023

11:00 AM - 11:35 AM ET

Personalizing Customer Experience with AI

Using AI to personalize customer experiences can result in higher customer satisfaction, loyalty, and lifetime value leading to increased sales and pr …


11:40 AM - 12:40 PM ET

Transforming Marketing with AI

AI has long been used as part of the marketing process -- to target prospective customers, dynamically bidding on ads slots, and/or enhance content. …


12:40 PM - 12:50 PM ET



12:50 PM - 01:50 PM ET

AI in Practice: CX Use Cases, Opportunities, & Challenges

The use of AI in marketing and CX is growing rapidly. As AI technology continues to evolve, companies will have more opportunities to transform their …


Frequently Asked Questions

Leveraging AI In Marketing & CX