23 March, 2016  — Pre-Conference Seminar: Creating Exceptional Customer Experience Through Design Thinking
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23 - 24 March, 2016  — The 12th Annual Customer Experience Conference
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23 - 24 March, 2016


Featuring CX leaders from a wide range of organizations this event offers a comprehensive guide to how you can grow your business through improving the experience you deliver to your customers.

You will hear from established industry leaders GE, IBM, Corning and Cisco, award winning traditional retailer Ace Hardware, major financial institutions TD Bank, BMO Harris and Lincoln Financial, luxury hotel chain Ritz Carlton, major social media companies Twitter and LinkedIn. You’ll also hear from emerging startups whose redefinition of customer experience might well be the start of disruption in your industry.

This blend of B2B and B2C, of the traditional and the emerging, of bricks and mortar and on line, of experiences from the C-Suite to the front line, will offer you insight into new ideas and new approaches that will elevate your CX strategy.

Among the sessions you won’t want to miss are:

• A panel featuring leading NYC startups in finance, grocery and recruitment that are revolutionizing customer experience
• Extensive discussion of the secrets of great on line experience from on line pioneers Shopify and Shinola
• How to tailor experiences to capture the millennial market based on the latest research from JD Power
• Lessons in how to create a great employee culture that drives customer experience from IBM, GE, Ace Hardware and others
• An in depth introduction to design thinking that will help you build customer experience into your product or service from the get go.
• A fresh perspective on customer experience from the Cleveland Clinic

 Curious Who Joined Us Last Year? Companies Included:

ADP Aetna Inc. Air Canada American Express
AutoZone Blue Cross Blue Shield Cisco Dell
DIRECTV Discover Card DuPont Eli Lilly
Farmers Insurance FedEx Freddie Mac Hallmark Cards
Hilton Worldwide Interbrand J.D. Power and Associates John Deere Financial
Johnson & Johnson JPMorgan Chase & Co. Kia Motors America

Liberty Mutual Group

Michelin North America Morgan Stanley Nationwide Insurance New York Life
Overstock.com Panasonic Pitney Bowes Inc. Raymour & Flanigan Furniture
Royal Caribbean International SAP Sony Sprint
The Ritz-Carlton Hotel Company The Walt Disney Company Tiffany & Co. Verizon


Earn up to 12 CPE credits in Marketing
Requirements: Attendees must sign-in each day for full credit.
Delivery Method: Group-Live, Program Level: Intermediate,
Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

Supporting Sponsors
Strativity - Customer Experience 2016 - Supporting
Root - Customer Experience 2016 - Supporting Spons
UP! Your Service - Customer Experience 2016 - Supp
Associate Sponsor
J.D. Power - 2016 Customer Experience Conference -
Appirio - Customer Experience 2016 - Associate Spo
VHT - Customer Experience 2016 - Associate Sponsor
Exhibition Sponsor
InMoment - Customer Experience 2016 - Exhibition
Marketing Partner
Crowd Review