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FAQ

Virtual Conference/Event Questions

How do I register for a virtual event?

Visit our web site at https://conference-board.org/conferences/, select the conference, and then click on the “register” tab. 

How much does it cost to register for an event?

Pricing varies per event, please check our website for specific pricing for each event. 

How do I register and take advantage of my company/organization’s membership discount for a virtual event?

When registering for an event, you will be able to apply your membership discount during checkout. 

I have already registered, but my company membership discount was not applied. What should I do?

Please reach out to our Customer Service team at 212-339-0345.

After completing the registration, will I receive an email confirmation

Yes.  If you do not receive your email confirmation within 60 minutes, please check your email spam folder and then contact our Customer Service team at 212-339-0345.

When will I receive the login instructions for the event?

Log in instructions will be sent approximately one week in advance of the event.  If you do not receive your login instructions, please check your email spam folder, and then contact our Customer Service team at 212-339-0345.

What is included in the registration fee?

Access to all live event sessions.  In addition, most content will be available for on-demand viewing for up to 30 days after the event.

When is the deadline for registration?

You may register at any time, up until the end of the live event.

Is there single-day registration available for a multi-day event?

No, you will need to register for the entire event.

Can I share my virtual event login information with other members of my team or company?

No, your individual login credentials cannot be shared with others.

What are the system requirements to participate in a virtual event?

Our virtual event platform works best with Google Chrome.

How do I log into a virtual event?

You will receive a link for the event approximately one week in advance.  Click the link, scroll down, and click on the session you would like to attend.  When prompted to "Log-In Here", fill in the required fields, including the original email address that you used to register for the meeting on our website. You will then be brought into the meeting room (up to 15 minutes prior to the start of the session). Refresh the page if the session does not automatically begin.

Where can I find more information about the event, i.e., agenda, speaker line-up, topics?

Visit https://conference-board.org/conferences/on our website, select the event, and then click on the “Current Agenda” tab or click on the “Download the Agenda” link   

How are the event sessions formatted?

Formats vary.  Please visit the event’s home page to see the agenda.

Who should attend these events?

Please visit the event’s homepage for this information at https://conference-board.org/conferences/

Will I have opportunities to interact with the presenters during the event?

For most of our events, you will be able to submit questions to the presenters during each session.

Will there be networking opportunities in these virtual events?

This depends on the event format.  Some events with include breakout sessions to allow for discussions between participants.

Is there a dial-in number for the event?

No, virtual events can only be attended by the event access link.

What time zone is the event being held in?

 Eastern standard time

What if I am unable to participate in the live event for some reason?

Most of the event programming will be available for on-demand viewing for up to 30 days after the event takes place.

Where can I access the on-demand recording?

The on-demand access will be available via the same link sent in the welcome letter.

Will there be recordings for the event? How long will on-demand access to a recorded event be available after the event concludes?

Yes, most, if not all, content will be recorded and made available approximately 24 hours after the event concludes for on-demand viewing for up to 30 days after the event ends.

How long will on-demand access to a recorded event be available after the event concludes?

In most cases, it will be available to all registered attendees for 30 days after the event.

Are there group discounts available if we have more than one person who wants to register for a virtual event? 

Yes, please contact our Customer Service team at 212-339-0345 for more information

Are there group discounts available if we have more than one person who wants to register for a virtual event? 

Yes, please contact our Customer Service team at 212-339-0345 for more information.

I am with the media. Are complimentary media passes available? 

Possibly.  Please send an email to Allison Nilsen (allison.nilsen@conference-board.org) to inquire.

What if I experience technical difficulties, or trouble logging in, during the event?

To minimize technical difficulties, please refer to the Troubleshooting information we will send you approximately one week in advance of the event.  If you need additional assistance, contact our Customer Service team at 212-339-0345.

Will the conference include an Exhibit Hall? 

Sponsor information will be available in the virtual event’s homepage and on-demand.  Some of our events will include a virtual Exhibit Hall as well.

Billing Questions

How do I pay for the registration?

You can pay using a credit card, check, or wire transfer.

How can I get an invoice for the conference registration(s)?

Please contact our Customer Service team at 212-339-0345.

How can I request a W-9 form?

Please contact our Customer Service team at 212-339-0345.

How can I request a purchase order?

Please contact our Customer Service team at 212-339-0345 or send an email to customer.service@conference-board.org.

Will I receive a paid receipt for online registrations?

Yes, a receipt will be sent to the email you provide to us at registration.

How can I cancel my order/registration?

Please contact our Customer Service team at 212-339-0345 or send an email to customer.service@conference-board.org with your name, company, business address, the nature of your request, and the order number or a copy of your registration confirmation.

What is the cancellation/refund policy for conference registration(s)?

We can provide you with a full refund for cancellations up to three weeks prior to the conference and a partial refund up until two weeks prior.  No refunds are available for cancellations within two weeks of the event.

If I am unable to attend the conference, can someone substitute for me, or could I receive a credit for a future event?

Yes, our Customer Service team can assist you with these arrangements.

Conference Board Membership Questions

Is my company/organization a member of The Conference Board?

If your organization is a member, you may be able to sign in using your company email address. You should use your company email address as your Username and then create your own password to establish an account.  Please contact our Customer Service team at 212-339-0345 or send an email to customer.service@conference-board.org if you need additional assistance.

What is included in membership with The Conference Board?

We offer a variety of membership packages including Global Enterprise, Center, Council, and Global Advantage memberships.  Some are individual memberships others are group membership and company-wide memberships.  Contact our Customer Service team at 212-339-0345 or send an email to customer.service@conference-board.org for more information about our membership packages.

How can I, or my company/organization become a Member of The Conference Board?

If you are interested in Membership, please send an email to membership@conference-board.org and we will arrange for you to speak with one of our Member Development Executives to discuss membership options.

I am wondering if should pay the conference registration fee or become a member to get complimentary access.  What should I do?

Before you register, and if you are interested in membership pricing, please send an email to membership@conference-board.org and we will arrange for you to speak with one of our Member Development Executives to discuss membership options.

Who in my company/organization is responsible for our member relationship with The Conference Board?

Please send an email to membership@conference-board.org and we will direct you to the appropriate account manager for assistance.

Questions About Continuing Education (CEU) Credits

Are there any CEU credits offered for attending these conferences?

Yes, you can see a full listing of our upcoming programs, and which credits are offered, on The Conference Board website by clicking the "Earn Credits" icon from any Center webpage.  Programs are selected based upon the topics covered and the requirements of the individual credential providers.

When will I get my CEU certificate(s)?

You will receive an email verification, or certificate, within 1-3 weeks after the event.

How will I receive my CEU certificate(s)?

You will receive an email verification or certificate within 1-3 weeks after the event. You can then claim credit with your credential provider.

How can I get a copy of my certificate?

You can request a copy of your certificate using the credit request link on the virtual event page.

Why does my certificate indicate less credit than I anticipated?

Credit is awarded based upon the participation requirements of the accrediting organizations we work with. For more understanding of your credits certificate and requirements, please email ContinuingEducation@ConferenceBoard.org.

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