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Having the right process in place to arrange a CEO succession has become more crucial than ever. Yet it is a tough task—today’s CEOs require more skills than their predecessors, not just in terms of technical knowledge but also having the emotional intelligence to deal with employee and customer concerns. According to Development Dimensions International (DDI), companies actually have fewer candidates available to take over the top spot today than they did five years ago. Experts agree that boards of directors should take key steps to insure a smooth transition at the top.