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Global Business and Shared Services: Evolve and Pivot - or Lose

The 23rd Annual Global Business and Shared Services Conference
OCTOBER 22 - 23, 2019 | WESTIN NEW YORK AT TIMES SQUARE | NEW YORK, NY

October 22 - 23, 2019

About the Conference

Companies that use global business and shared services (GBS) merely to reduce costs are behind the curve. Today, failing to deliver strategic value puts GBS functions at risk of obsolescence and mass exodus of their best talent. Join us to see how the smartest GBS leaders are evolving and expanding their value proposition, enhancing customer experience, and delivering new benefits.

  • Hear from service delivery executives at leading organizations including 3M, Bose, Dell, Estee Lauder, GM, McCormick, McDonald’s, and Prudential Financial.
  • Learn how to deliver greater value by expanding your scope beyond “standard” functions.
  • Explore how Enterprise Service Management (ESM) optimizes GBS.
  • Share experiences, obstacles, and insights with your peers.
  • Enjoy a collaborative environment that isn’t overrun by solution providers and vendors. 

Additional Opportunities

  • Add on the pre-conference seminar! The Talent Conundrum in Global Business and Shared Services will provide practical insights on critical topics including: career pathing in a digital world, attracting and retaining millennials, and next-generation GBS environments.

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Three Things to Do Now  

1. Download the Agenda 

To learn more about sessions and speakers, download the latest agenda

2. Register 

Register early and save $400. Offer ends August 10, 2019.  One discount per registration. Multiple discounts may not be combined.

3. Get Involved! 
If you would like to get involved in this year’s conference, please contact us.

LOCATION

Westin New York at Times Square
270 W. 43rd St.
New York, NY 10036
Phone: +1 (212) 201-2700

Please Note: Registration fees do not include hotel accommodations. 

Hotel Cut-Off Rate Expires September 30, 2019

OUR MISSION

All proceeds support The Conference Board's educational, scientific, and not-for-profit mission.

LEAD SPONSOR
KPMG - GBS 2019 - Lead Sponsor
SEMINAR SPONSOR
Everest Group - 2019 Global Business & Shared Services Conference - Precon Sponsor
AGENDA
OCTOBER 22 - 23, 2019
WESTIN NEW YORK AT TIMES SQUARE,NEW YORK, NY

October 21, 2019

The Talent Conundrum in Global Business and Shared Services
Location: The Conference Board, 845 Third Ave., New York, NY

Changing expectations of delivered value and increasing adoption of intelligent automation technologies are dramatically impacting the talent paradigm in global business and shared services organizations. 

The interactive sessions during this pre-conference seminar will provide you with practical insights on the what’s, why’s, and how’s of critical topics including: 

  • Career pathing in a digital world
  • Attracting and retaining millennials in your services organization
  • Designing a next-generation services environment your employees will thrive in.

Stay tuned for more information!

October 22 - 23, 2019

About the Conference

Companies that use global business and shared services (GBS) merely to reduce costs are behind the curve. Today, failing to deliver strategic value puts GBS functions at risk of obsolescence and mass exodus of their best talent. Join us to see how the smartest GBS leaders are evolving and expanding their value proposition, enhancing customer experience, and delivering new benefits.

  • Hear from service delivery executives at leading organizations including 3M, Bose, Dell, Estee Lauder, GM, McCormick, McDonald’s, and Prudential Financial.
  • Learn how to deliver greater value by expanding your scope beyond “standard” functions.
  • Explore how Enterprise Service Management (ESM) optimizes GBS.
  • Share experiences, obstacles, and insights with your peers.
  • Enjoy a collaborative environment that isn’t overrun by solution providers and vendors. 

Additional Opportunities

  • Add on the pre-conference seminar! The Talent Conundrum in Global Business and Shared Services will provide practical insights on critical topics including: career pathing in a digital world, attracting and retaining millennials, and next-generation GBS environments.

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Three Things to Do Now  

1. Download the Agenda 

To learn more about sessions and speakers, download the latest agenda

2. Register 

Register early and save $400. Offer ends August 10, 2019.  One discount per registration. Multiple discounts may not be combined.

3. Get Involved! 
If you would like to get involved in this year’s conference, please contact us.

Debbie Ballard, Vice President, GBS, McDonald's Corporation

Todd Blevins, Vice President, GBS, UL LLC

Robert Bradford, Sr. Vice President, Global Shared Services Operations, AkzoNobel Nederland B.V.

Bob Carroll, Vice President, Global Installed Base Sales, Hewlett Packard Enterprise

Christina Crowley, SVP, Strategy and Operations, Services and Digital, Dell Technologies Inc.

Judith Garcia Galiana, Vice President, Global Service Centers, 3M Company

Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change

Jennifer Kruman, Director of Service Management Operations, The Estee Lauder Companies Inc.

Mary Lambert, Director, GBS Employee Services, Bose Corporation

Brian Lynch, Vice President of Enterprise Services, Diebold Nixdorf, Inc.

Daniel Melchior, Vice President, Global Enablement, Process & Capabilities, McCormick & Co., Inc.

Phil Priest, Senior Vice President, GBS, Smith & Nephew

Lisa Wright, VP, Enterprise Vendor Governance & Sourcing, Prudential Financial Inc.

Joanne Wright, Vice President, Enterprise Operations and Services, IBM Corporation

Lead Sponsor
KPMG - GBS 2019 - Lead Sponsor
Seminar sponsor
Everest Group - 2019 Global Business & Shared Services Conference - Precon Sponsor