It’s all about the customer. When you build a culture that puts the customer first, leverage new innovations to drive priceless customer journeys, dig deeper into customer data to discover what’s working and what isn’t—that’s when you become the brand they can’t live without. And the brand no competitor can touch.
So how do you do it? To truly create unforgettable experiences, you need to know what your consumers think, what they want, and what they’re saying about your service. Then, you can elevate their journey through a blend of innovative tech, strong employee engagement, and human empathy. Ready to get started?
At the 14th Annual Customer Experience Conference, you’ll learn about customer journeys firsthand from some of the nation’s leading customer engagement specialists. But you won’t just sit and take notes. You’ll engage, ask questions, and brainstorm with the speakers and your fellow attendees.
If you join our pre-conference workshop, you’ll even take to the streets to explore innovative customer service solutions up close. Join us on a curated tour of New York City, diving into experiences like augmented reality mobile shopping, experiential brand spaces, and physically interactive displays.
Perfect for CEOs, CMOs, CCOs, directors, or anyone in a customer-focused role, this event is sure to spark ideas, hit on solutions, and help you create extraordinary journeys for every customer—every time.
The 14th Annual Customer Experience Conference. A series of workshops, panels, and discussions focused on driving extraordinary customer journeys through data, culture, and innovation.
October 23 - 24, 2018.
Westin Times Square, New York City.
Customer experience experts from American Express, USAA, Lowe’s, Tiffany & Co., IBM, John Hancock Insurance, Carnival Corporation, and more will share insights for boosting customer engagement and creating customer journeys that are one in a million.
Join us for the customer expereince event of the year! Register now.