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18 Insights from the 2018 Global Business and Shared Services Conference
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

Bill Gates

Embrace Digital to Deliver True GBS Value

Increasingly, shared business services are about customer service and operational improvements, not just cost savings. More than ever, realizing the promise of global business services means employing the best people. That can help companies stem the value leakage that is an inevitable part of outsourcing. As companies develop robotics capabilities, management and talent continue to be crucial. And as the field of global shared services evolves, so does the art and science of the shared services professional’s career.

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