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Teleperformance: Transforming Employee Passion into Client Satisfaction
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Publication Date:
October 2018
Teleperformance found a direct correlation between employee satisfaction and client satisfaction. 8 While this correlation does not imply causation, the Teleperformance team is able to link engaged employees to better performance, which in turn creates better customer interactions and stronger loyalty. For this reason, the company creates programs and policies that drive greater employee engagement.
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