Engaged @Work

07:30 AM - 08:30 AM ET

Registration and Breakfast

08:30 AM - 08:35 AM ET

Welcome and Introductions

Ruben Luque, Director HR Digital Employee Engagement, Verizon Communications, Inc.

08:35 AM - 09:00 AM ET

Why Putting People and Purpose First Will Be the Great Differentiator

For the iconic global risk assessment firm Moody's, their world-class talent is their greatest asset. Designing the employee experience to optimize for the employee and for the business has the potential to be the great differentiator. In our opening session, Moody's Managing Director, Global Talent Strategy & Employee Experience will share the thinking behind the firm's new "PurposeFirst" approach to how, when and where work is done, and why the right choices in reinventing the employee experience can create important competitive advantages across sectors going forward.

Maral Kazanjian, Chief People Officer, Moody's

09:05 AM - 09:30 AM ET

Fireside Chat: The Chief Heart Officer of VaynerMedia

We welcome the first-ever Chief Heart Officer, Claude Silver of VaynerMedia, to share with us the crucial role of emotional optimism and empathetic leadership in revealing the greatness that resides within people. We will discuss what it takes, amidst today’s challenges, to build a culture that unlocks creativity and provides the best possible employee experience.

Claude Silver, Chief Heart Officer, Vayner Media

David Dye, Senior Fellow, The Conference Board

09:35 AM - 10:15 AM ET

Panel: The EX - CX Connection

Explore how to measure the connections between employee engagement and greater customer satisfaction; how a customer-centric purpose can enhance employee engagement throughout an enterprise; and how to nurture the employee empowerment and creativity that can result in extraordinary customer experiences.

Tamar Cohen, Vice President, Employee Experience, The Travelers

Patti Simpson, Chief People Officer, Union Square Hospitality Group

Amy Benson, Chief People and Community Officer, Shipt

Denise Dahlhoff, Ph.D., Director, Marketing & Communications Research, The Conference Board

10:30 AM - 11:10 AM ET

Panel: How Are We Listening?

Hear from leaders across sectors who have designed and executed listening strategies from the ground up; who are combining traditional surveys with new data sources to look at employee sentiment in new ways; and who are employing other tools and methods to innovate in listening and responding to employees.

Jenna filipkowski, People Science Advisor, Federal Reserve Bank of New York

David Mahl, Senior Talent Management Consultant, Kimberly-Clark Ltd UK

11:15 AM - 12:00 PM ET

Panel: Onboarding and The New Hire Experience - Concurrent Session

Effective onboarding is both more important, and more challenging, than ever before. Immersion in culture and values; defining success; providing mentors and models; creating connections and community - all can make the difference between an engaged employee and a position that soon needs to be refilled. Hear from leaders across sectors on how they are creating experiences for new hires that put them on the path to engagement, retention, and growth.

Audra Pinter, Senior Manager Onboarding & Operations, Discover Financial Services LLC

Sherita Thomas, Vice President, Global Associate Experience, T. Rowe Price Associates, Inc.

Arun Bedi, Senior Director, Talent Management and Executive Coaching, Visa Inc.

Lee Miller, Senior Fellow, Human Capital Center, The Conference Board Professor, Columbia University School of Professional Studies

12:45 PM - 01:15 PM ET

Gen Z Rising: Attracting, Engaging, and Retaining the Workforce of the Future

Ready or not, Gen Z, born in 1997 or later, will soon represent 30% of the workforce. Leaders need to understand their perspectives, both because Gen Zers are urgently needed in the talent marketplace, and because they are comfortable amplifying their concerns on social media in ways never demonstrated by previous generations at this stage of their careers. Learn from a new research study from The Conference Board, based on communicating directly with Gen Z employees working full-time salaried and hourly jobs, what five themes are of paramount importance to Gen Z as they evaluate employers.

Robin Erickson, Ph.D., Vice President, Human Capital, The Conference Board

01:15 PM - 01:45 PM ET

Generation Z: Conversation

Born in the wake of 9/11; growing up during a deep and protracted global recession; experiencing increasing political and social conflict; and having crucial years in high school, college, or a new workplace transformed by a global pandemic - it is no wonder that members of Generation Z have unique perspectives on work and on life. Following our research presentation, we will hear from Gen Z leaders on what matters most in an employee experience.

Maia Ervin, Chief Impact Officer, JUV Consulting, LLC.

Alexandra York, Entrepreneurship Reporter, Insider

Meenakshi Janardhanan, Research Analyst, The Conference Board

01:50 PM - 02:15 PM ET

The CHRO of Synchrony: Leadership Reimagined for Today's Workplace

Cultivating a high-performance, more equitable culture in today's hybrid workplace requires a new kind of leader. In this fireside chat, DJ Casto, Executive Vice President and CHRO of Synchrony will share with us how the leading consumer financial services company is turning old command and control management practices on its head, training leaders to take on the role of an effective coach by listening, guiding and trusting employees. Real-time, candid feedback has replaced outdated performance management systems, driving equity, accountability and a high-performance culture. In the new world of work, businesses need to rethink how managers manage and harness their team’s superpowers to be successful.

DJ Casto, Executive VP & Chief Human Resources Officer, Synchrony

Melissa Fisher, Distinguished Principal Research Fellow, The Conference Board

02:20 PM - 02:40 PM ET

Recharge and Connect

We will engage in a special exercise to meet fellow participants, and learn about their sectors, their roles, and their top priorities in employee experience and engagement.

02:40 PM - 03:20 PM ET

Panel: Building an Effective Culture in a Remote or Hybrid Workplace Where All Employees Are Included and Engaged - Concurrent Session

Leveraging a strong, positive organizational culture is considered a key to organizational success. As more organizations have moved to a hybrid or remote work environment, even well-established organizational cultures do not necessarily transfer directly. Particularly as more new hires join an organization, the risk increases that the culture will become disconnected from the organization's purpose, values and business strategy. How can organizations inculcate its culture in new hires and reinforce it in existing employees, when many of those employees no longer interact together in person? How do you ensure that remote and hybrid employees are included and engaged in the culture? How do you create opportunities for their full participation, and ensure equity and advancement opportunities for all employees? What's working to advance equity, inclusion and belonging? What needs to change?

Lee Miller, Senior Fellow, Human Capital Center, The Conference Board Professor, Columbia University School of Professional Studies

Dea Katel Fischer, Senior Director, Global Head of Culture, Communications, and Impact, Squarespace

Jessica Miller, Managing Director, Cushman & Wakefield

02:40 PM - 03:20 PM ET

Engagement from Nonprofits to Corporate Boardrooms: A Conversation with the Chief People Officer of the National Association of Corporate Directors - Concurrent Session

A conversation with Tracy Gee, Chief People Officer for the National Association of Corporate Directors, exploring some of the unique challenges of prioritizing employee engagement in nonprofit environments, and why Employee Experience and Engagement need to be on for-profit and nonprofit boardroom agendas.

Tracy Gee, Chief People Officer, National Association of Corporate Directors

Deb Grant, Ed.D, Director Employee Engagement & Experience, Global Citizen

03:25 PM - 03:30 PM ET

Day One Recap, Day Two Preview

Ruben Luque, Director HR Digital Employee Engagement, Verizon Communications, Inc.

03:30 PM - 04:15 PM ET

Reception

04:00 PM - 06:15 PM ET

Excursion: Reimagining the Workplace at Cisco

We will conclude our first day on-site at the Cisco Experience workplace, exploring the spaces, designs, and technology that can allow employees to connect, collaborate, and thrive in in-person, remote, or hybrid environments. As we explore, we will interact with our peers and share experiences on the challenges and opportunities for employee engagement in the new world of work.