The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
Customer Experience Council

Apply Here

As senior executives whose focus is to represent the voice of the customer (VOC) within our companies, we see customer experience as a way to maximize value for both the customer and the bottom line. Among topics we discuss:

  • Customer experience models and customer segmentation
  • Designing VOC programs with results in mind
  • Integrating the customer experience framework with process improvement

Our candid conversations are augmented by presentations on best practices in this emerging specialty.

The power of peer learning

Enduring relationships with trusted peers are the core of the council experience. Enhanced by our global, enterprise-wide reach, these relationships span the world and extend the value of council membership. Confidential peer dialogue provides you with a broader perspective and shared experiences, as well as access to specific knowledge and best practices.

Council membership benefits

Collective problem solving that puts your issue on the agenda
Benchmarking through regular surveys of council members about relevant company practices
Multifunctional insights generated by the wealth of perspectives gathered from over 100 councils (covering more than 50 functions) that work together across geographies
Virtual communities that extend learning opportunities through a variety of online forums and other resources

Who should join?

Senior executives responsible for the customer relationship at major corporations

The Conference Board Councils

Find out what members value most about their council membership.

Find out what members value most about their council membership.