Webcast FAQs | The Conference Board
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Webcast FAQs

How do I register for a webcast?

Visit our website at, select the event, and then click the “Register” tab. 

How much does it cost to register for a webcast?

Unless specified in the webcast listing as member-only or for purchase, our webcasts are complimentary.

After completing the registration, will I receive an email confirmation?

Yes. You should receive your email confirmation within 60 minutes after completing your registration online. Please remember to check your email spam folder. If, after checking your spam folder, you still have not received your email confirmation, then contact our Customer Service team at 212-339-0345.

When will I receive the login instructions for the webcast?

The webcast URL is sent with the email confirmation.  If you do not receive your email confirmation within 60 minutes after completing your registration online, check your email spam folder. If it is not there, then contact our Customer Service team at 212-339-0345.

When is the deadline for registration?

You may register at any time prior to the end of the live webcast.

What are the system requirements to participate in a webcast?

Our webcast platform works best with a high-speed internet connection and with Google Chrome.

How do I log into a webcast?

You will receive the webcast URL in an email confirmation after you register. In addition, you will also receive reminders (with the webcast URL) one week, one day and one hour before the webcast. We encourage registrants to log in approximately 15 minutes prior to the start of the webcast. To log in, simply click the hyperlink and, when prompted to "Log-In Here", fill in the required fields, including the original email address that you used when registering for the webcast. You will be automatically placed into the meeting room. If you log in earlier, you might be placed into a waiting room and automatically redirected into the meeting room when it is made available. Refresh your webpage if the webcast session does not automatically begin at the scheduled start time.

Where can I find more information about the webcast, i.e., agenda, speaker line-up, topics?

Visit, then select the webcast you are interested in to view more information about the event.

How are the webcast sessions formatted?

Our webcasts are usually one hour long, but formats may vary – from panel-based discussions to more formal content driven presentations.

Who should attend these webcasts?

Please visit the webcast homepage for this information at

Will I have opportunities to interact with the presenters during the webcast?

For all webcasts, you may use the attendee chat function to submit questions to the presenters and speak with other attendees.

Will there be networking opportunities in these webcasts?

You will be able to speak and connect with other attendees via the chat, and opt-in to receive information from sponsors where applicable.

Is there a dial-in number for the webcast?

Webcasts can only be attended by the access link.

What time zone is the webcast being held in?

The time varies by webcast, please visit our webcast homepage for this information at

What if I am unable to participate in the live webcast?

All our webcasts are available for on-demand viewing 24-48 hours after the live program.

All registrants will receive an email 24-48 hours after the webcast with the hyperlink to the on-demand program.

Will the slide deck be available for download?

Most of our webcasts have the slide deck available for download during the live program via the “available resources” widget.

What if I experience technical difficulties, or trouble logging in, during the webcast?

When logging in, please double-check that you are logging in with the original email address that you used to register for the event.  To minimize technical difficulties during the webcast, we recommend using Google Chrome as the browser. If you experience any technical difficulties, please try refreshing your browser and clearing your cookies.  If you need additional assistance, contact our Customer Service team at 212-339-0345.

Are there any CEU credits offered for attending these webcasts?

Yes, please visit on our website, and then select the webcast to view the CEU credits information at the bottom of the page.

What actions do I need to take during a webcast to receive CEU credit?

For a webcast that qualifies for continuing education credits, you will need to be logged in to your account on our website. During a webcast, you will need to click the widget on the bottom of your screen that says, “request credit type”. Additionally for CPE credit, you will need to be logged in for the full length of the program and click on three interactive prompts.

Credit is not available for on-demand viewing.

When and how will I receive my CEU certificate(s)?

You will receive an email verification or certificate within 1-3 weeks after the webcast. You can then claim credit with your credential provider.

How can I request a copy of my certificate?

You can request a copy of your certificate using the credit request link on the virtual webcast page.

Why does my certificate indicate less credit than I anticipated?

Credit is awarded based upon the participation requirements of the accrediting organizations we work with. For more information regarding your credits certificate and requirements, please email