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Consumer Dynamics Webcasts

Reinventing Customer Experience from the Inside Out

March 07, 2019 05:00 PM CET [17:00] (Brussels), 11:00 AM ET [11:00] (New York), 04:00 PM UTC [16:00] | Special Webcast

Join our guest speaker, Chris L. Brown, co-author of the award-winning book, The Customer Culture Imperative, as he shares insights into how to remain competitive by developing an organizational culture that puts the customer at the heart of its operations. 

Transforming Customer Experience in B2B

February 20, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join this webcast as our guest, Thilo Rüdt von Collenberg, Associate Partner at McKinsey, shares key learnings from the consulting firm's client work on what it takes to achieve significant improvements in B2B customer experience. 

Window On the Global Consumer in 2019

January 23, 2019 12:00 PM ET [12:00] (New York), 05:00 PM UTC [17:00] | Window On

Join our thought leaders to hear findings from The Conference Board Global Consumer Confidence Index. Learn how has global consumer confidence been evolving recently and what are the biggest challenges for consumers in the coming year.

Customer-Centricity: Developing a Customer-Obsessed Culture

November 20, 2018 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join us for this webcast as guest speaker Stuart Crawford-Browne, a regular judge of the UK Customer Experience Awards, shares his insights on how developing a customer-obsessed culture can help achieve competitive advantage. 

Advertising Under Pressure

September 26, 2018 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 01:00 PM UTC [13:00] | Special Webcast

Hugues Rey, CEO Havas Media Group BeLux, joins us to discuss how data and dynamic creations enable us to reach the right person at the right moment on the right channel. 

Is GDPR the Death Knell for Human Capital Analytics?

June 28, 2018 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 01:00 PM UTC [13:00] | Special Webcast

Many HR leaders are wondering whether the data protections under GDPR will tie their hands in human capital analytics (HCA). Is this the end of companies’ new-found ability to generate business insights from human capital data? 

Window On China's Economic and Business Environment

January 24, 2018 11:00 AM ET [11:00] (New York), 04:00 PM UTC [16:00] | Window On

With President Xi Jingping’s political position secured for at least another five years, the confidence in China’s ability to become the main global economic player has strengthened. Join our panel of experts as we take a deep dive into how China's Economic and Business Environment has recently been reshaped and other issues that impact businesses who operate in this area. 

Introducing the Connected Spenders: The Digital Consumer of the Future

November 14, 2017 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join us for this webcast as our guest speaker explains which consumers will lead the way—and how to capture growth from them—in the modern, digital economy. 

Connected Spenders: The Digital Consumer of the Future

February 14, 2017 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Learn more about a new group of consumers called Connected Spenders, who will account for nearly half of global consumption over the next decade and serve as a signpost for where global consumption is headed in the future. CPE credit available

Chinese Consumers and Their Demand for Financial Services

December 06, 2016 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

New research finds untapped demand for financial services among Chinese households. Experts will describe the forces that drive this demand and how those forces will change in the next 10 years, unlocking an additional US$650 billion in consumer spending. CPE credit available

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