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05 December, 2017 | (01 hr)

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Digital technologies can be leveraged by service companies to provide personalized customer experiences, increase operational efficiency, and enable new business models. Leading insurance companies have started taking advantage of adopting an ecosystem perspective, and their distribution model is one that is at the cusp of digital transformation.

Join us for this webcast to get insights from our guest speaker from Accenture and research from Vlerick Business School on how to introduce a new business model through digital opportunities.

Key Learnings:

  • Adopting an ecosystem perspective
  • Identifying the sweet spot between digital and human touch points
  • Using digital platforms to re-intermediate the market and take ownership of the customer relationship


Edle Everaert

Edle Everaert
Senior Executive
Accenture Belgium & Luxembourg

Edle has more than 15 years of experience in partnering with leading players in the Financial Services industry to drive transformational change through business architecture redesign (for example reviewing channel strategy, digital strategy, customer experience design, regional growth strategy);...Full Bio

Steve Muylle

Steve Muylle
Academic Director Online MBA - Professor & Partner
Vlerick Business School

Steve Muylle, PhD, is Full Professor and Partner at Vlerick Business School, he chairs the Area Marketing and directs the Executive Master Class in Business-to-Business Marketing and Sales. He was the recipient of the 1997 Doctoral Fellowship Award from the Intercollegiate Centre for M...Full Bio

Willem Standaert

Willem Standaert
Lecturer and Post-Doctoral Researcher
Vlerick Business School

Willem Standaert is a Lecturer and Post-Doctoral Researcher at Vlerick Business School, associated with the Marketing Area. Willem obtained his PhD at Ghent University, in 2015, on the subject of the Effectiveness of Communication Technologies for Distributed Business Meetings. Subsequen...Full Bio

Patrick Arlequeeuw

Patrick Arlequeeuw (Moderator)
Council Director, CIO Business and Transformation Council and formerly Digital Transformation Council
The Conference Board

Patrick Arlequeeuw is council director for the CIO Business and Transformation Council and formerly of the Digital Transformation Council at The Conference Board. Arlequeeuw also works as an independent business consultant and coach to help companies with ICT (digitization) and shared services st...Full Bio

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