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05 October, 2016 | (01 hr)
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Traditional approaches to service improvement are fragmented, incremental, and based on faulty assumptions about the true nature of service. Companies try these approaches again and again, and while they may enjoy temporary surges of improvement, people run out of steam and the improvement dies.
There is a better way to build a culture that dramatically improves customer service. While many people think changing an organization’s culture takes a long time, we propose a more effective and proven way to make sure a service revolution sticks and achieves sustainable service improvements.
Who should attend: C-Suite, Senior and Mid-level executives, Consultants and Analyst focused on Change Management, Employee Engagement Customer Experience.
|This program has been approved for 1 ( HR (General)) recertification credit hour toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
|This program has been approved for 1 PDC|
|The Conference Board is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.|
Earn 1 CPE credit
Business Management and Organization
Requirements : Attendees must be logged on for the duration of the webcast, participate in all interactive polls, and request credits via the on-screen form. Delivery Method: Group-Internet Based Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on e...Full Bio
John Brewer is a Program Director at The Conference Board. In 2000, John began working for The Conference Board of Canada, rapidly developing a broad portfolio of events on topics including: Diversity and Inclusion, Corporate Culture, Human Capital Risk, HR Transformation, Leadership, Talent Mana...Full Bio