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16 September, 2016 | (01 hr)

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Why is change so difficult? Are we really focusing on the right things? The results of a recent Harvard Business Review Study, sponsored by Strativity Group, found some eye-opening truths about change. Join our conversation on what we really need to focus on for successful change programs.

Who should attend: CEO, Senior to Mid-level Executives in change management, organization development/effectiveness, talent management, customer experience, leadership development, operations and strategy.

This program has been approved for 1 ( HR (General)) recertification credit hour toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at

This program  has been approved for 1 PDC
The Conference Board is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.

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Earn 1 CPE credit
Business Management and Organization
Requirements : Attendees must be logged on for the duration of the webcast, participate in all interactive polls, and request credits via the on-screen form. Delivery Method: Group-Internet Based Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None


Lior Arussy

Lior Arussy
Strativity Group

One of the world’s authorities on customer experience and customer-centric transformation, Mr. Arussy delivers results. His strategic framework converts organizations from product to customer centricity. Mr. Arussy is the founder of Strativity Group, a global customer experience research an...Full Bio

John Brewer

John Brewer (Moderator)
Program Director, Diversity & Inclusion Conference, Human Capital Analytics Conference, Workplace Culture Summit, and Strategic HR Joint Meeting
The Conference Board

John Brewer is a Program Director at The Conference Board. In 2000, John began working for The Conference Board of Canada, rapidly developing a broad portfolio of events on topics including: Diversity and Inclusion, Corporate Culture, Human Capital Risk, HR Transformation, Leadership, Talent Mana...Full Bio

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