14 September, 2015 | (01 hr)
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As a business within a business, the relationship between the internal service provider and the internal customer is key to its survival—or demise. Join this comprehensive webcast to uncover the pillars of superior customer service and understand the most effective ways to tap into the “voice of the customer”.
Hear from a panel of experts as they share how they have been able to improve their internal relationships and boost customer experience to ensure greater engagement and usability. Discussions will also include ways to build your internal shared services “brand” and align business and functional goals to deliver superior customer service/satisfaction across the enterprise.
Earn 1 CPE credit
Business Management and Organization
Requirements : Attendees must be logged on for the duration of the webcast, participate in all interactive polls, and request credits via the on-screen form. Delivery Method: Group-Internet Based Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
Who should attend: The webcast is intended for executives who approve of and are actively involved in their organization’s shared services and global business services ventures, including professionals in:
• Business Strategy
• Human Resources
Deborah Vander Bogart
Deb is a VP in the Global Business Services organization driving the F&A Tower which includes both captive and outsourced locations in Eugene, Oregon; Mexico City; Pune, India; Shanghai, China and Singapore in Asia Pacific. Deb is responsible for leadin...Full Bio
Bill Price is President of Driva Solutions and a Partner with Antuit, a Big Data predictive analytics provider, helping more than 125 clients to achieve the delicate balance of increased customer experience and lower costs.
He co-founded the 9-country LimeBridge Global Alliance; chairs th...Full Bio