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09 September, 2015 | (01 hr)

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Global Business and Shared Services continues to be one of the most successful ways to systemically lower costs, gain benefits of scale, increase productivity, and deliver continuous improvement, but the structure, definitions, and ways to create value differ from one organization to the next.

Join this comprehensive webcast to explore the multiple pathways to GBS and SS optimization and identify the critical prerequisites for GBS success with a seasoned panel of experts as they share lessons learned from their journey to achieve value creation. Discussions will include emerging trends and capabilities to uncover how these are shaping the ever-changing landscape and can enhance the value proposition for the enterprise.

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Earn 1 CPE credit
Business Management and Organization

Requirements : Attendees must be logged on for the duration of the webcast, participate in all interactive polls, and request credits via the on-screen form. Delivery Method: Group-Internet Based Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None


Who Should Attend: This webcast is intended for executives who approve of and are actively involved in their organization’s shared services and global business services ventures, including professionals in:
• Business Strategy
• Human Resources
• IT
• Procurement
• Finance


Joyce E. Wells

Joyce E. Wells
Senior Vice President, General Services, Citi Shared Services

With over 30 years of business experience, Joyce Wells has an extensive background in business process transformation, reengineering and improvement. She has worked across multiple industries such as financial services, software, and start-ups. And, within these industries, she has had significan...Full Bio

Bene Werle

Bene Werle
Vice President, Global Business Services

Bene Werle brings an extensive background in operations, organizational change management, and engineering to her role as Vice President, Global Business Services. Werle and her Transformation Excellence team focus on accelerating Cisco’s strategies by enabling, governing and deliveri...Full Bio

Don Piotter

Don Piotter (Moderator)
Deloitte Consulting LLP

Don Piotter is a principal with Deloitte Consulting LLP. He has 23 years of consulting experience with Deloitte and leads the US Shared Services practice. He has led over 80 Shared Services and Outsourcing engagements across a several industries including technology, consumer products, life scien...Full Bio

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Non-Members: $300.00
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