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28 November, 2013 | (01 hr)

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The rise of the mobile customer and its associated “always on, always social” behavior has changed the way we should be thinking about customer experience. Unfortunately, most organizations still feel and treat the customer of 2013 the same way they would the customer of 2003.

This webcast offers concrete steps and strategies based on real-life examples that you can use right now in your business to improve customer the experience while decreasing costs and increasing revenue and brand value. 

Who should attend:

CEO, CMO, VP Digital Strategy, VP Online Business, VP Customer Service/Experience, Customer Care Manager


Brad Bennett

Brad Bennett
Customer Experience Architect

Brad works for Genesys, the world’s leading provider of customer service and contact center software and services — with a 100% focus on customer experience and a mission of “saving the world from bad customer service.” Brad has more than 20 years' experience i...Full Bio

Velizar Velkov

Velizar Velkov (Moderator)
Manager, Business Development, Executive Programmes
The Conference Board

Velizar is managing the membership for Councils and Academies at The Conference Board. He is a creative thinker with solid sales and marketing professional background and education. Velizar is interested in commercial innovation, sustainable business development and corporate entrepreneurship. He...Full Bio

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