The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 

26 September, 2013 | (01 hr)

Sign In to access this Webcast

Sign In

Creating broad organizational transformation is never easy. Everyone in the organization needs to understand why they have to change, the strategy, and the behavioral changes required going forward. As a leader, this can seem like a daunting task. However, when approached as a process, the transformation is easier to tackle and more likely to yield successful outcomes and results.

In this webcast, Andrea Ayers, CEO of Convergys, shares how to lead transformational change to become a profitable industry leader. During this session, she will outline:

  • The need to define reality up front
  • How she focused a global organization with 70,000+ employees
  • How she stayed close to the customer while leading an internal change effort
  • How to fully execute against a consistent strategy
  • The importance of building capabilities for sustained execution and how to replicate what’s working across a global enterprise.

Join this discussion-based webcast to learn how you can apply these principles to your organization’s efforts to lead and drive transformational change.

Audience: Leadership professionals: director level and above


Andrea Ayers

Andrea Ayers

Andrea Ayers, CEO of Convergys Andrea Ayers is president and chief executive officer of Convergys Corporation, a global leader in customer management. Convergys has annual revenues approximating $2 billion and more than 77,000 employees serving clients from locations in North America, Latin Ameri...Full Bio

Brad Haudan

Brad Haudan (Moderator)
Managing Director
Root Inc.

Brad Haudan, Managing Director, Root Inc. Brad has been with Root Inc. for nine years and has developed expertise in various industry verticals. He currently leads Root’s strategic account planning process and center of excellence, focusing on helping leadership teams and organizations thro...Full Bio

Registration and Pricing
Members: Sign in to see your special price (it may be complimentary!)
Non-Members: $300.00
Webcast Information

Webcast Help

Frequently Asked Questions

Customer Service

Flash Information

To view our webcasts Flash Player 9.0.28 and above is required.

Detect My Version

Upgrade Flash Player

Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.






Global Horizons

Global Horizons

March 23 - 25, 2021