The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 

28 June, 2013 | (01 hr)

Sign In to access this Webcast

Sign In

Across the 6 divisions of Yum Brands, each division is focused on delivering a world-class customer experience through great-tasting food and excellent customer service.  The strong intentional culture across the three major brands, KFC, Pizza Hut, and Taco Bell is centered around having the right people capability in place to execute on that focus.

Hear from Yum University Vice President, Rob Lauber, about the transformational journey of the Yum Learning Zone, the core learning technologies platform that ensures learning at the restaurants is delivered in a consistent, efficient, and more effective way than ever. Now live in more than 27,000 of its restaurants, they have seen improved its customer service and customer recommendations scores, as well as reduced training time and turnover and has a more consistent understanding of its desired culture.

Audience: HR Professionals from all disciplines and all levels but who focus on learning and development, leadership development, talent management, organizational effectiveness, change management, strategic workforce planning, workforce readiness, diversity & inclusion, or employee engagement


Rob Lauber

Rob Lauber
Vice President, Yum! University
Yum! Brands, Inc.

Rob is the Vice President of Yum! University at YUM! Brands, Inc. He has served in this position since joining Yum! in 2006.
In this role, he has the responsibility for leading the direction and strategy for Yum! University and its programs as well as providing learning leadership and strate...Full Bio

Meg Gottemoeller

Meg Gottemoeller (Moderator)
Senior Fellow, Human Capital
The Conference Board

Meg Gottemoeller is a Senior Fellow, Human Capital at The Conference Board. In this role, Meg supports the Human Capital Practice which includes The Conference Board Human Capital Exchange™, research, conferences, webcasts and programs in a broad spectrum of h...Full Bio

Registration and Pricing
Members: Sign in to see your special price (it may be complimentary!)
Non-Members: $300.00
Webcast Information

Webcast Help

Frequently Asked Questions

Customer Service

Flash Information

To view our webcasts Flash Player 9.0.28 and above is required.

Detect My Version

Upgrade Flash Player





2020 Corporate Communications Conference

2020 Corporate Communications Conference

December 09 - 10, 2020 | (New York City, NY)

2020 Women's Leadership Conference

2020 Women's Leadership Conference

December 03 - 04, 2020 | (New York, NY)

The 2020 Diversity and Inclusion Conference

The 2020 Diversity and Inclusion Conference

November 12 - 13, 2020 | (Brooklyn, NY)

18th Annual Change & Transformation Conference

18th Annual Change & Transformation Conference

October 15 - 16, 2020 | (New York, NY)