28 June, 2013 | (01 hr)
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Across the 6 divisions of Yum Brands, each division is focused on delivering a world-class customer experience through great-tasting food and excellent customer service. The strong intentional culture across the three major brands, KFC, Pizza Hut, and Taco Bell is centered around having the right people capability in place to execute on that focus.
Hear from Yum University Vice President, Rob Lauber, about the transformational journey of the Yum Learning Zone, the core learning technologies platform that ensures learning at the restaurants is delivered in a consistent, efficient, and more effective way than ever. Now live in more than 27,000 of its restaurants, they have seen improved its customer service and customer recommendations scores, as well as reduced training time and turnover and has a more consistent understanding of its desired culture.
Audience: HR Professionals from all disciplines and all levels but who focus on learning and development, leadership development, talent management, organizational effectiveness, change management, strategic workforce planning, workforce readiness, diversity & inclusion, or employee engagement
Rob is the Vice President of Yum! University at YUM! Brands, Inc. He has served in this position since joining Yum! in 2006.
Meg Gottemoeller is a Senior Fellow, Human Capital at The Conference Board. In this role, Meg supports the Human Capital Practice which includes The Conference Board Human Capital Exchange™, research, conferences, webcasts and programs in a broad spectrum of h...Full Bio