27 June, 2013 | (01 hr)
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In slow growing markets, organizations must make adjustments to continue to be profitable. Operational excellence-- the ability of a company to efficiently and effectively deliver value to its customers- is a proven strategy for ensuring growth in profitability, even while revenues are in the low single digits. This webcast will delve into strategies and examples of operational excellence.
According to a recent global study by The Conference Board (TCB), operational excellence was a top concern of CEOs globally. Bart van Ark, EVP and chief economist for TCB, will delve into the recent results of the global CEO Challenge Survey to uncover information that's most relevant to corporate leaders. His remarks will include a review of the strategies CEOs think best drive improvements in key business performance metrics. Then, Chris Baker, a senior executive for a large international gas distribution firm, will discuss how Sepra's OpEx 20/20 program transformed the productivity and effectiveness of many of the company's front-line employees.
Audience: Professionals and leaders in these disciplines: operational excellence process improvement, Six Sigma, quality, customer experience, strategy, marketing, market research, brand, manufacturing, human resources, finance
Bart van Ark, Ph.D.
Bart van Ark is executive vice president, chief economist & chief strategy officer of The Conference Board. He leads a team of almost two dozen economists in New York, Brussels and Beijing who produce a range of widely watched economic indicators and growth forecasts and in-depth global econo...Full Bio
Chris Baker is senior vice president of strategic planning and technology, and chief information officer for San Diego Gas & Electric (SDG&E) and Southern California Gas Co. (SoCalGas), Sempra Energy’s regulated California utilities.
Anne Greer began working with The Conference Board (TCB) in 2012. Along with Rita Shor, she directs the annual Innovation Master Class, designed for advanced learned among Fortune 500 executives responsible for leading innovation in their companies. She is program co-director fo...Full Bio