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27 June, 2013 | (01 hr)

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In slow growing markets, organizations must make adjustments to continue to be profitable. Operational excellence-- the ability of a company to efficiently and effectively deliver value to its customers- is a proven strategy for ensuring growth in profitability, even while revenues are in the low single digits. This webcast will delve into strategies and examples of operational excellence.

According to a recent global study by The Conference Board (TCB), operational excellence was a top concern of CEOs globally. Bart van Ark, EVP and chief economist for TCB, will delve into the recent results of the global CEO Challenge Survey to uncover information that's most relevant to corporate leaders. His remarks will include a review of the strategies CEOs think best drive improvements in key business performance metrics. Then, Chris Baker, a senior executive for a large international gas distribution firm, will discuss how Sepra's OpEx 20/20 program transformed the productivity and effectiveness of many of the company's front-line employees.

Audience: Professionals and leaders in these disciplines: operational excellence process improvement, Six Sigma, quality, customer experience, strategy, marketing, market research, brand, manufacturing, human resources, finance


Bart van Ark

Bart van Ark
Senior Advisor
The Conference Board

Bart van Ark is a Senior Advisor of the Economy, Strategy and Finance (ESF) Center at The Conference Board. From 2008 until September 2020 he was Chief Economist and Head ...Full Bio

Chris Baker

Chris Baker
Senior Vice President, Strategic Planning and Technology, Chief Information Officer

Chris Baker is senior vice president of strategic planning and technology, and chief information officer for San Diego Gas & Electric (SDG&E) and Southern California Gas Co. (SoCalGas), Sempra Energy’s regulated California utilities.
In his current position, Baker oversees stra...Full Bio

Anne Greer

Anne Greer (Moderator)
Program Director, Market Insights Council; Co-Program Director, Innovation Leadership Council, and Applied Innovation Council
The Conference Board

Anne Greer began working with The Conference Board in 2012.  Along with Rita Shor, she directs the annual Innovation Master Class, designed for advanced learned among Fortune 500 executives responsible for leading innovation in their companies. She is Co-Program Director fo...Full Bio

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