20 November, 2012 | (01 hr)

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Global process ownership, which means end-to-end process ownership that starts within the organization and then spreads across functions, is a critical goal for mature service-delivery organizations.

Efforts that seek to build, manage, operate, and improve horizontal processes that cut across functional lines can drive cost and performance improvements and speed the integration of technology. Many mature service-delivery organizations have been successful within functional silos but continue to look for truly cross-functional, global end-to-end processes.

This webcast will focus on driving process efficiencies, controls, and standards through cross-functional process design and ownership, cutting through functional silos, and fundamentally changing the functional organizational models. The webcast will also explore benchmarked, end-to-end leading practice processes and policies, pervasive automation and workflow, and intra- and inter-process innovation.


Andrew Schoenmaekers

Andrew Schoenmaekers
Schoenmaekers Pty Ltd
Ex-Associate Director Services - Asia Pacific Financial Shared Services
Bristol-Myers Squibb Australia

Vipin Suri

Vipin Suri (Moderator)
Program Director
The Conference Board
Managing Director
Shared Services International Inc.

Vipin Suri has served as Managing Director of Shared Services International since its establishment in July 2003. As a consulting alliance partner of The Amherst Group Limited he has successfully assisted a number of companies in the Asia-Pacific Region and North America with their efforts to imp...Full Bio

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