From the 2011 Customer Loyalty Conference

07 March, 2012 | (01 hr)

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Cited as a top 10 Retail Visionary of All Time, practitioner, leader and best-selling author, Jack Mitchell will share how his stores have built world famous customer and employee loyalty through the concept he has dubbed as ‘Hugs.’ This is a practical—and inspiring—tool that you can immediately implement throughout your organization.

Audience: If you are exploring how to elevate your organization’s customer experience and increase customer loyalty, you should register for this webcast.


Jack Mitchell

Jack Mitchell
Chief Executive Officer
The Mitchell Family of Companies

Jack Mitchell is Chairman and CEO of Mitchells/Richards/Marshs and Wilkes Bashford, a three-generation family business that operates men’s and women’s specialty stores in Connecticut, New York and California that are n... Full Bio


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  1. Connecting Employees and Customers Through Hugs Cover

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