From the 2011 Customer Loyalty Conference
07 March, 2012 | (01 hr)
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Cited as a top 10 Retail Visionary of All Time, practitioner, leader and best-selling author, Jack Mitchell will share how his stores have built world famous customer and employee loyalty through the concept he has dubbed as ‘Hugs.’ This is a practical—and inspiring—tool that you can immediately implement throughout your organization.
Audience: If you are exploring how to elevate your organization’s customer experience and increase customer loyalty, you should register for this webcast.
Jack Mitchell is Chairman and CEO of Mitchells/Richards/Marshs and Wilkes Bashford, a three-generation family business that operates men’s and women’s specialty stores in Connecticut, New York and California that are nationally renowned for their personal service touc...Full Bio