29 June, 2011 | (01 hr)
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Asia Pacific is a huge growth environment for locating a Shared Services Center. Several global companies as well as Asia Pacific companies have set up or are looking at locations to set up a service center within the Region. The market is buoyant as many centers are being set up and there are huge opportunities for people. The key issues faced by the companies include service delivery models, sourcing options, talent management, training & development, employee retention and employee motivation management. This interactive webcast will explore efficient and effective methodologies and tools for designing and implementing a Shared Services Organization (SSO) within the Region. Discussions will focus on proven shared services models, service strategies, leveraging criteria, sourcing options associated with transactional work and knowledge work.
This webcast will discuss
- Key trends in Shared Services in the Asia Pacific Region
- Methodologies & Tools for Service & Functional Effectiveness
- Shared Services models and their relative merits
- Governance Framework and Performance Measures
- Considerations for selecting locations within Asia Pacific
- Shared Services Talent management in Asia Pacific
Audience: This special webcast is designed for Managers/Leaders of existing and future Shared Services Organizations within the Asia Pacific Region and for Corporate Functional Managers/Leaders and their business partners who are responsible for functions such as Finance, HR, IT, Purchasing, Real Estate and Facilities Management etc.
Zen Pin Liow
Zen Pin Liow is responsible for overall IBM Global Process Services business in Greater China. In this role, Zen helps IBM's clients/partners to strategize and transform their businesses, strengthen their competitiveness and improve their cash flow - through establishing shared service center via...Full Bio
Vipin Suri has served as Managing Director of Shared Services International since its establishment in July 2003. As a consulting alliance partner of The Amherst Group Limited he has successfully assisted a number of companies in the Asia-Pacific Region and North America with their efforts to imp...Full Bio