19 May, 2011 | (01 hr)

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This Conference KeyNotes Webcast will include video clips from The Conference Board 2011 Customer Experience Leadership Conference.  Highlights from selected sessions will be featured, including:

  • “Providing the Best Customer Experience”

Who Should Attend:

Executives responsible for Marketing, Brand Management, Customer Service, Customer Relations


Teresa Laraba

Teresa Laraba
Senior Vice President Customer Services
Southwest Airlines

JOB DESCRIPTION:  Teresa oversees the Customer Support and Services, Customer Relations, Customer Service Agents, and Central Baggage Services.       

EXPERIENCE:  Teresa began her career in El Paso as a Part-time ...Full Bio

Jack Mitchell

Jack Mitchell
Chief Executive Officer
The Mitchell Family of Companies

Jack Mitchell is Chairman and CEO of Mitchells/Richards/Marshs and Wilkes Bashford, a three-generation family business that operates men’s and women’s specialty stores in Connecticut, New York and California that are nationally renowned for their personal service touc...Full Bio

David Reyes-Guerra

David Reyes-Guerra (Moderator)
Vice President & Chief Marketing Officer

David Reyes-Guerra is Vice President and Chief Marketing Offi cer of The Conference Board.

As a writer, photojournalist, and branding expert, he has directed a variety of programs in a 30-year career spanning corporate positioning and brand identity, marketing communications, investor and...Full Bio

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Non-Members: $500.00
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