23 March, 2011 | (01 hr)
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This Conference KeyNotes Webcast will include discussion of key findings that emerged from The 2010 Shared Services Conference. The Conference was themed: “Driving Strategic Value and Leveraging Growth Capabilities in a Changing World.”
The discussion will include:
- Shared Services as a Strategic Business Transformation Enabler
- Building the Framework for Shared Services
- Assessing Insourcing vs. Outsourcing
Participants will have the opportunity to pose questions to the speakers.
Who Should Attend:
Executives responsible for Shared Services and Outsourcing.
Cheryl F. Zima
Cheryl Zima is Vice President Human Resources for Ministry Health Care based in Milwaukee, WI. Cheryl joined Ministry Health care in 2004 to initiate the human resources shared services organization. She is responsible for HR Client Services, Benefits, Compensation, Recruiting, Leave ...Full Bio
Mr. Eleodor Sotropa is Associate Director, Global Business Services, and has global responsibility for Mobility, PC Computing and IT Support for The Procter & Gamble Company. GBS is a global shared services organization responsible for Computers & Communications Services, Employee Service...Full Bio
Carol has worked in the healthcare industry since 1979. She has been with CIGNA since 2006 leading Service Innovation and Customer Experience in Service operations. Before working at CIGNA, Carol worked at hospital and physician managed services organizations and other health plans.&nb...Full Bio
Pete brings over 30 years of financial and management experience to the council. Some of Pete's areas of expertise include analysis and budgetary processes, as well as global sourcing. Pete began his career as a financial analyst for Electronic Data Systems (EDS) and during his tenure there was ...Full Bio