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12 May, 2010 | (01 hr)

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This Conference KeyNotes Webcast will provide highlights of The 2010 Customer Experience Management Conference (March, 2010).  Video footage of two headline presentations will set context for live questions and answers with the presenters.

This webcast will feature highlights from:

  • A Case Study in Customer Experience by Starbucks
  • Best Practices in Customer Experience Management: The Cleveland Clinic


Howard Behar

Howard Behar
Former President
Starbucks International and Starbucks North America

Mr. Behar is the former president of Starbucks North America and Starbucks International. He joined Starbucks in 1989 as vice president of sales and operations, and grew the retail business from 28 stores to more than 400, by the time he was named president of Starbucks Coffee International in 19...Full Bio

M. Bridget Duffy M.D

M. Bridget Duffy M.D
Chief Experience Officer
ExperienceHealth, Inc.

Dr. Bridget Duffy is the Chief Experience Officer EXPERIAHEALTH, whose passion for defining and creating optimal healing environments for patients has been the focus of her work throughout her 20 year career. Most recently, she served as Chief Experience Officer of the Cleveland Clinic, the first...Full Bio

Meg Gottemoeller

Meg Gottemoeller (Moderator)
Senior Fellow, Human Capital
The Conference Board

Meg Gottemoeller is a Senior Fellow, Human Capital at The Conference Board. In this role, Meg supports the Human Capital Practice which includes The Conference Board Human Capital Exchange™, research, conferences, webcasts and programs in a broad spectrum of h...Full Bio

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