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16 March, 2010 | (01 hr)

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This Conference KeyNotes Webcast will provide highlights of The 2009 Shared Services Conference (November, 2009). Video footage of two headline presentations will set context for live questions and answers with the presenters.

This webcast will discuss:

  • Key decisions shaping Shared Services at Merck
  • Ensuring a sustainable Shared Services model at Merck
  • Change Management in a Shared Services Context at Caterpillar
  • Lessons learned by leaders when implementing shared services


Michelle Noe
Change Management Consultant

Michelle M. Noe ’98, is currently a communications manager and change consultant for the Building Construction Products Division at Caterpillar Inc. located in Cary, North Carolina . She is responsible for the communications, change management and organizational effectiveness for this global divi...Full Bio

Stacey Gelman
Vice President, Shared Business Services,

Stacey Gelman is Vice President of Shared Business Services at Merck, where she leads the globalization of shared services for order management, finance, human resources and procurement. In addition, Stacey leads the enterprise portal initiative, driving a revolution in self-services and establis...Full Bio

Jessica Golden

Jessica Golden
Principal, Strategy and Operations,
Deloitte Consulting LLP

Jessica Golden is a Deloitte Principal specializing in performance improvement and cost reduction strategies through Global Shared Services. Jessica advises Fortune 500 senior executives in developing and delivering multi-functional shared services and outsourcing optimization strategies in the f...Full Bio

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