16 October, 2018
Dave Swiggum, Program Director, explains all in this video.
As senior executives whose focus is to represent the voice of the customer (VOC) within our companies, we see customer experience as a way to maximize value for both the customer and the bottom line. Our candid conversations are augmented by presentations on best practices in this emerging specialty.
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Dave Swiggum is a Program Director at The Conference Board. In 2017, Dave left IBM after a highly successful career. From an entry position in direct marketing based in Toronto, he progressed quickly to the executive ranks. His global roles included Vice-President Enterprise Integration and Vice-...Full Bio