The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 


A Tale of CX and Bots Part I: Customer Experience in the Age of Relevance

SEPTEMBER 05, 2019


How should companies react to the "tsunami of technological change" that confronts them? What is your company’s communication, experience, and innovation strategy in "the age of relevance"?

In this webcast, we are joined by Tom De Ruyck, Managing Partner at InSites-Consulting, who will bring insights and initiatives to help tackle these changes.

After this webcast the participants will have a:

  • Clear understanding of the necessary shifts their CX strategy needs given the changing nature of technology and the customer
  • Thinking framework that will help craft this strategy internally

Content Details for the full series :- 

A Tale of CX and Bots Part II:
Revolutionizing Customer Experience with Data Science & Design Thinking


Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.