The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 

VIRTUAL EVENT

Customer Journeys In The Individual Age: Unlocking The Real Potential

JUNE 06, 2019

Welcome

Everyone is talking about “Customer Journeys” these days but, what are they really about? Based on a structured theoretical journey model, we will take a look at the status today and do a deep-dive into future developments.

Machine learning and artificial intelligence will bring customer journey design to the next level, and that will fundamentally change business models, value chains, and organizations. In this webcast, guest speaker Arjen Bonsing, founding partner of customerjourneyexperts.com, will discuss what to prepare for. 

Key learnings: 

  • Understanding what customer journeys are really about
  • The effect of customer centricity on business models and value chains
  • The impact on organizations and their capabilities

Interested in more on this subject, register for Part II: A great idea but... and Part III: The Growth Challenge: Focus on the Customer today!

Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.

Donate