Disrupting Customer Experience Through People & Organization Strategy

In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?

Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.

Key takeaways:

  • An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
  • An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
  • The impact of competition and opportunities for new disruptive approaches.
Watch Full Recording
Fabiaan Van Vrekhem Demet Tunç
Disrupting Customer Experience Through People & Organization Strategy
Our Privacy Policy has been updated! The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "ACCEPT", you acknowledge our privacy policy and consent to the use of cookies. 

Disrupting Customer Experience Through People & Organization Strategy

JANUARY 17, 2019

In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?

Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.

Key takeaways:

  • An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
  • An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
  • The impact of competition and opportunities for new disruptive approaches.

Speakers

On Demand Materials

This On-Demand Webcast is Complimentary.

WATCH NOW