The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 

VIRTUAL EVENT

Disrupting Customer Experience Through People & Organization Strategy

JANUARY 17, 2019

Welcome

In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?

Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.

Key takeaways:

  • An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
  • An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
  • The impact of competition and opportunities for new disruptive approaches.
UPCOMING SPECIAL WEBCAST
Why Every Communication is a Culture Piece

Why Every Communication is a Culture Piece

July 27, 2021 03:00 PM ET [15:00] (New York)

The Workforce of the Future is Built on a New ROI

The Workforce of the Future is Built on a New ROI

August 03, 2021 01:00 PM ET [13:00] (New York)

Moving Forward on a Well-Being Journey for a Large Diverse Workforce

Moving Forward on a Well-Being Journey for a Large Diverse Workforce

August 04, 2021 03:00 PM ET [15:00] (New York)

Why a Purpose-Driven Approach to Health and Well-Being Matters

Why a Purpose-Driven Approach to Health and Well-Being Matters

August 12, 2021 01:00 PM ET [13:00] (New York)

The "Great Resignation" Is Here - Now What?

The "Great Resignation" Is Here - Now What?

August 25, 2021 01:00 PM ET [13:00] (New York)

Strategies to Combat Addiction in the Workplace, Post-Pandemic

Strategies to Combat Addiction in the Workplace, Post-Pandemic

August 31, 2021 01:00 PM ET [13:00] (New York)

Talking the Talk: Strategic HR Conversations with the Wider Business

Talking the Talk: Strategic HR Conversations with the Wider Business

September 02, 2021 09:00 AM ET [09:00] (New York), 03:00 PM CET [15:00] (Brussels), 09:00 PM SGT [21:00] (Singapore)

Predict and Disrupt: Using Predictions to Improve Health and Lower Costs

Predict and Disrupt: Using Predictions to Improve Health and Lower Costs

September 09, 2021 01:00 PM ET [13:00] (New York)

PREVIOUS SPECIAL WEBCAST
COVID-19 Impact on Women in Asia

COVID-19 Impact on Women in Asia

July 22, 2021 10:30 AM CET [10:30] (Brussels), 04:30 PM SGT [16:30] (Singapore)

Integrated Healthcare Data - Turn it up to 11

Integrated Healthcare Data - Turn it up to 11

July 14, 2021 02:00 PM ET [14:00] (New York)

The Future of Work After COVID-19

The Future of Work After COVID-19

July 08, 2021 01:00 PM ET [13:00] (New York)

Mental Health in the Face of Addiction

Mental Health in the Face of Addiction

July 01, 2021 03:00 PM ET [15:00] (New York)

Activating Strategy & Change: Insights from Swiss Re on the journey so far

Activating Strategy & Change: Insights from Swiss Re on the journey so far

July 01, 2021 10:00 AM ET [10:00] (New York), 04:00 PM CET [16:00] (Brussels), 10:00 PM SGT [22:00] (Singapore)

Where are your Blue Waters? -  Mastering Market Transformation

Where are your Blue Waters? - Mastering Market Transformation

June 29, 2021 10:00 AM CET [10:00] (Brussels), 04:00 PM SGT [16:00] (Singapore)

What to do about the Culture Crash

What to do about the Culture Crash

June 25, 2021 01:00 PM ET [13:00] (New York)

Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.

Donate