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16 October, 2018
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Copy LinkDave Swiggum, Program Director, explains all in this video.
As senior executives whose focus is to represent the voice of the customer (VOC) within our companies, we see customer experience as a way to maximize value for both the customer and the bottom line. Our candid conversations are augmented by presentations on best practices in this emerging specialty.
For more information, click here.
Program Director, Customer Experience Council
The Conference Board
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