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17 September, 2018
Cassandra Stern, Program Director, explains all in this video.
Belonging to a Council gives you real-life examples from other companies well known for their Customer Experience initiatives facing the same challenge and succeeding – not advice from vendors selling their latest program. Council members freely share their hard-earned wisdom, and you get the benefit of learning leading edge approaches from top companies and applying those most relevant to drive your profitability.
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Cassie Stern serves as the Program Director on the Customer Experience Councils I & II for The Conference Board. She is passionate about creating that WOW factor to delight the customer. As the former Head of Customer Care and Quality for Nokia in North America, she only knows too well what l...Full Bio